At a Glance
- Tasks: Support emergency services by handling critical calls and providing real-time assistance.
- Company: Join the UK's largest telecoms provider, making a real difference in people's lives.
- Benefits: Competitive pay, full training, and flexible shift patterns to suit your lifestyle.
- Other info: Inclusive employer committed to diversity and supporting all backgrounds.
- Why this job: Be part of a vital service that helps people in their most challenging moments.
- Qualifications: Strong communication skills, calm under pressure, and fast typing ability required.
The predicted salary is between 27 - 57 € per hour.
Location: Belfast
Pay Rate: £13.97 - £32.55 per hour (depending on shift pattern)
Contract: Temporary, ongoing
Start Date: 05 May 2026
Hours: 37.5 hours per week (5 days over 7, including weekends & bank holidays)
About the Role
We're offering a rare opportunity to join the UK's largest and most trusted telecoms provider, supporting critical emergency services that operate 24/7, 365 days a year. In this role, you'll be supporting 999/112 emergency calls, Directory Enquiries (118500), and Relay UK, helping ensure people get the right help when they need it most. This is not a standard call-handling role-it's a vital public service position where your calmness, accuracy and empathy can genuinely save lives. You'll work with people who may have communication difficulties, providing real-time voice-to-text support with absolute confidentiality and professionalism.
Key Responsibilities
- Act as the first point of contact during critical and emergency situations
- Accurately route callers to the appropriate emergency service
- Type real-time conversations with high speed and accuracy
- Remain calm, focused and empathetic under pressure
- Follow structured processes and protocols at all times
What We're Looking For
You'll thrive in this role if you can:
- Communicate clearly, calmly and empathetically
- Stay composed in emotionally challenging situations
- Follow procedures accurately and consistently
- Type at least 50 words per minute with 98% accuracy
- Work confidently as part of a 24/7 operational team
Shift Patterns
4-week rotating rota. Shifts scheduled between 10am to 9pm; 12pm to 11pm; or 2 week rotation of 8am to 7pm and 12pm to 11pm. Includes some weekend working and rest days designed to support a range of lifestyles.
Training
Full-time paid training: 37.5 hours per week for 4 weeks. Training may include mornings and evenings. 100% attendance required for the first 4 weeks.
Ready to Make a Real Difference?
If you're looking for meaningful work where every shift matters, this is your opportunity to support people at their most critical moments. Apply today and become part of a team that truly makes a difference.
Equal Opportunities Statement
We are proud to be an inclusive employer and welcome applications from all backgrounds. We are committed to building a diverse team that reflects the communities we serve. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service Advisor TLNT1_NI in Belfast employer: IrishJobs
Join the UK's largest and most trusted telecoms provider in Belfast, where your role as a Customer Service Advisor is not just a job, but a vital public service that can save lives. Enjoy competitive pay rates, comprehensive training, and a supportive work culture that values empathy and teamwork, all while making a meaningful impact in your community. With opportunities for personal growth and a commitment to inclusivity, this is an excellent place to develop your career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the telecoms sector. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your calm and empathetic communication skills. Role-play with a friend or family member to simulate emergency call scenarios. This will help you feel more prepared and confident when it comes to the real deal.
✨Tip Number 3
Stay flexible with your availability. Since this role involves shift work, being open to various shifts can make you a more attractive candidate. Plus, it shows you're committed to supporting the team whenever needed!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Empathy:Since this role involves supporting people in critical situations, it's essential to demonstrate your ability to remain calm and empathetic. Share examples from your past experiences where you've handled challenging situations with care and professionalism.
Highlight Your Typing Skills:As you'll need to type real-time conversations accurately, mention your typing speed and accuracy in your application. If you have any certifications or relevant experience, be sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at IrishJobs
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service Advisor role. Familiarise yourself with the responsibilities, especially around handling emergency calls and providing support to those in critical situations. This will help you demonstrate your genuine interest and readiness for the job.
✨Showcase Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've had to remain calm and supportive under pressure. Think about how you can convey your ability to connect with people, especially in emotionally challenging situations, as this will be crucial for the interview.
✨Practice Your Typing Skills
Since you'll need to type at least 50 words per minute with high accuracy, it’s a good idea to practice your typing skills before the interview. You might even want to do a few mock scenarios where you type out conversations to get comfortable with the speed and accuracy required.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and what a typical day looks like. This shows that you're not only interested in the role but also in how you can fit into their team and contribute effectively.
