At a Glance
- Tasks: Manage calls and emails, liaise with manufacturers, and oversee vehicle repairs.
- Company: Join a well-established car dealership in Belfast with a strong reputation.
- Benefits: Enjoy a competitive salary, fantastic benefits, and a company pension scheme.
- Other info: Permanent role with a supportive team and a positive work environment.
- Why this job: Great opportunity for career progression in the motor industry.
- Qualifications: Experience in a car dealership and a valid UK driving licence required.
The predicted salary is between 27500 - 32000 € per year.
VANRATH have partnered with one of Northern Ireland's most established Car dealerships. The organisation is recruiting a Service Advisor position. This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Monday - Friday position. Place of work is Belfast (Boucher). Salary £27,500 - £32,000 + Fantastic benefits, company pension scheme, 25 days holidays + Stats & Real Progression Opportunities.
Responsibilities:
- Work collaboratively within a team to manage all incoming calls and emails, both internal and external.
- Liaise effectively with manufacturers.
- Keep accurate and up-to-date records of vehicle details, repairs, and movements.
- Approve mechanical repairs and coordinate with service providers to ensure vehicles remain safe and roadworthy.
- Organise, authorise, and oversee rental bookings, including handling damages and fines.
- Process Road Fund Licences (RFL), MOTs, and PCNs.
- Prepare and manage invoices and recharges.
- Generate weekly and monthly reports.
The Ideal Candidate:
- Previous experience within a Car Dealership or experience in a similar position.
- Ability to multi-task while keeping a positive attitude both to your work and our customers.
- Full valid UK driving license.
For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.
Skills: service advisor, motor, customer advisor, franchise, motor industry, customer support, call handler.
Benefits: fantastic benefits package, company car.
Customer Service Advisor (Motor / Vehicles) TLNT1_NI in Belfast employer: IrishJobs
Join one of Northern Ireland's most established car dealerships as a Customer Service Advisor, where you'll be part of a supportive team in a vibrant work culture that values collaboration and employee growth. With a competitive salary, fantastic benefits including a company pension scheme, and 25 days of holiday plus stats, this permanent role in Belfast offers real progression opportunities for those with motor industry experience. Embrace the chance to develop your career in a respected organisation that prioritises both its employees and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Motor / Vehicles) TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor industry and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially since they’re well-established in the car dealership scene. Be ready to discuss how your experience aligns with their needs and show off your knowledge of the motor industry.
✨Tip Number 3
Practice your communication skills! As a Customer Service Advisor, you'll be managing calls and emails daily. Role-play with a friend or family member to get comfortable handling different customer scenarios and showcasing your positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that dream job!
We think you need these skills to ace Customer Service Advisor (Motor / Vehicles) TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the motor industry. We want to see how your skills match up with the role of a Service Advisor, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. We love seeing enthusiasm and a genuine interest in the company, so let your personality come through.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for the Customer Service Advisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at IrishJobs
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and the specific services offered by the dealership. Familiarise yourself with common vehicle repairs, customer service best practices, and any relevant regulations. This will show that you're not just interested in the role but also passionate about the industry.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and the automotive sector. Think about scenarios where you've successfully handled difficult customers or resolved issues. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Your Team Spirit
Since the role involves working collaboratively within a team, be prepared to discuss your experience in teamwork. Share examples of how you've contributed to a positive team environment and how you handle conflicts. This will demonstrate that you can work well with others and contribute to the dealership's success.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, progression opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
