At a Glance
- Tasks: Deliver outstanding customer support and handle enquiries professionally.
- Company: Join a major UK organisation with a supportive team.
- Benefits: Hybrid working, full training, and career development opportunities.
- Other info: Flexible shifts, including evenings and weekends, with a focus on teamwork.
- Why this job: Make a positive impact on customers' experiences every day.
- Qualifications: Customer service skills and IT literacy required.
The predicted salary is between 20000 - 25000 € per year.
Role: Customer Service Advisor
Location: Belfast
Type: Permanent
Hours: 40hrs/ week - hours worked between the hours of 07:00 and 23:00, Mon-Sun
Start Date: June, 2026
Hybrid working is available on successful completion of the initial training period. Shifts are scheduled across the operational window, which may include evenings and weekends.
About: We are recruiting Customer Service Advisors on behalf of a major UK organisation. This is a fantastic opportunity to join a supportive team, receive full training, and develop your career in customer service. You will be responsible for delivering outstanding customer support, handling enquiries professionally and efficiently, and providing a positive experience for every customer.
Key Responsibilities:
- Manage inbound customer calls and queries
- Provide clear, accurate, and helpful support
- Record information accurately in line with organisational procedures
- Work collaboratively as part of a team
- Maintain professionalism and a positive customer-focused approach
Pre-Employment Screening: Please note that successful applicants will be required to complete: Right to work verification, Identity verification, Criminal record check (Basic Disclosure), Credit check, Sanctions and Fraud Check, Employment references, Past 5 years Physical Address History, Past 2 Years Employment History.
Please contact Ellen at Staffline Recruitment for further details. Applicants must be based in Northern Ireland and have full rights to work unrestricted in the United Kingdom.
Skills: Customer Service, IT Literate, Call Handling, Compliance, Customer Support
Benefits: Work From Home
Customer Service Advisor- Belfast TLNT1_NI employer: IrishJobs
Join a leading UK organisation as a Customer Service Advisor in Belfast, where you will be part of a supportive team dedicated to delivering exceptional customer experiences. With comprehensive training and opportunities for career development, this role offers a dynamic work environment that values professionalism and collaboration. Enjoy the flexibility of hybrid working after your initial training, making it an ideal place for those seeking meaningful employment in a thriving location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Belfast TLNT1_NI
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since you'll be managing inbound calls, try role-playing with a friend or family member. This will boost your confidence and help you think on your feet when it comes to real customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the company culture and even lead to referrals, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor- Belfast TLNT1_NI
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like call handling and customer support. We want to see how you can bring value to our team!
Showcase Your Customer Service Skills:In your application, emphasise any previous roles where you've delivered outstanding customer service. Share specific examples of how you've handled enquiries or resolved issues, as this will demonstrate your ability to provide a positive experience for every customer.
Be Professional and Clear:When writing your application, keep it professional but also let your personality shine through. Use clear and concise language, and make sure to proofread for any typos or errors. We appreciate attention to detail, so show us you care about your application!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application goes straight to us, and we can review it promptly. Don’t miss out on this fantastic opportunity to join our supportive team in Belfast!
How to prepare for a job interview at IrishJobs
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with handling customer queries and providing support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer interactions. Highlight how you maintained professionalism and a positive approach, as these are crucial for this position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Compliance Questions
Since the role involves compliance and record-keeping, expect questions about your understanding of these processes. Brush up on basic compliance principles and be ready to discuss how you would ensure accuracy in recording information.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
