At a Glance
- Tasks: Engage with customers and support their banking journey with innovative solutions.
- Company: Join Danske Bank, Northern Ireland's leading bank with a vibrant community culture.
- Benefits: Starting salary of £25,000, 22 days leave, and tailored benefits.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Kickstart your career with paid training and real growth opportunities.
- Qualifications: Passion for customer service; no banking experience needed, just a friendly attitude.
The predicted salary is between 25000 - 25000 € per year.
Join Our Award-Winning Team at Danske Bank. Why Choose Danske Bank? We're Not Just a Bank; we are a Banking Culture! At Danske Bank, Northern Ireland's leading bank, we pride ourselves on being more than just a workplace. We're a vibrant community, dedicated to fostering a culture of excellence. Ranked as the No.1 locally managed company, our award-winning contact centre team is growing, and we want you to be a part of our success story in 2026!
Locations: Killeaton House, Dunmurry Portadown
What Sets Us Apart?
- Career Growth Like No Other: We recognize the importance of nurturing talent, offering development to ensure that you're not just succeeding, but thriving. With a well-planned career pathway, your professional journey will go from strength to strength.
- Paid Training and Support: Our comprehensive training program is fully paid, to equip you for success. We believe in nurturing our talent with the best resources and continuous support.
- Cultural Vibrancy and Inclusivity: At Danske Bank, culture is at the heart of everything we do. We are deeply committed to fostering a workplace where professional and personal growth are encouraged, and to make a home for our colleagues. Get involved in our diversity groups.
- Community Impact: From volunteering to fundraising, we believe work should feel meaningful. We build community into what we do-and we make it fun along the way.
Work That Fits Your Life
- Hybrid working - up to 2 days remote working once fully competent
- Working hours between 8:00am - 6:00pm, based on your preference
- Only one late evening every 3 weeks (usually until 8pm)
- One Saturday usually every 4 weeks, with a day off during the week
- Real balance-without sacrificing development
Your Role:
As a Customer Service Adviser, you are at the heart of our operations. Engage with customers at first point of contact, identify customer needs to support their banking journey, and guide them through our innovative banking solutions, ensuring every customer journey is exceptional.
What You'll Bring:
- A passion for customer service excellence.
- Excellent ability to communicate, listen and support customer needs at first point of contact.
- Able to learn and use new systems and technology in a fast-paced environment.
- No prior banking experience necessary but customer service experience from retail, hospitality, or a phone-based role is preferable.
- Act as an ambassador for Danske Bank.
Benefits That Work for You:
- Starting salary of £25,000.
- Enjoy 22 days' leave, plus bank holidays.
- Tailor your benefits: private medical care, holiday purchase scheme, and exclusive discounts from a range of retailers in-store and online.
- 24/7 employee assistance programme to support your emotional wellbeing.
- Workplace pension.
- Life assurance.
- Staff bank is dedicated support for our colleagues as well as family and friends to provide colleagues with an exceptional banking journey of their own.
- Family and friends recruitment referral scheme.
Ready to Jumpstart Your Career at Danske Bank? We're excited to hear from you! Apply now and let's thrive together!
For any queries, reach out to Danielle Angelone or Seamus Lavery. We can't wait to welcome you as part of our team!
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Good luck!
If you have a disability, long-term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV and a member of the team will be in touch to discuss!
Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.
About Us: Danske Bank is the trading name of Northern Bank Ltd, one of the largest banks in Northern Ireland and an autonomous subsidiary of Danske Bank Group. We've been helping people and businesses achieve their ambitions for over 200 years. Today, we serve the needs of our personal and business customers through our branches, our regional business centres, telephone banking and a wide range of digital banking channels. We want to be the best bank in Northern Ireland for our customers, colleagues, partners and society.
Customer Service Adviser - Contact Centre TLNT1_NI in Belfast employer: IrishJobs
At Danske Bank, we are more than just a bank; we are a vibrant community committed to excellence and inclusivity. Our award-winning contact centre in Dunmurry offers unparalleled career growth opportunities, comprehensive paid training, and a supportive work culture that values diversity and community impact. With flexible working arrangements and a range of benefits tailored to your needs, joining our team means embarking on a meaningful and rewarding career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Contact Centre TLNT1_NI in Belfast
✨Tip Number 1
Get to know Danske Bank's culture! Before your interview, dive into their values and community initiatives. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant workplace.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for customer service excellence.
✨Tip Number 3
Be prepared to discuss how you handle technology! Since the role involves using new systems in a fast-paced environment, think of examples where you've quickly adapted to new tech or processes in previous jobs.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about career growth opportunities and training programmes. This not only shows your interest but also helps you gauge if Danske Bank is the right fit for you.
We think you need these skills to ace Customer Service Adviser - Contact Centre TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your enthusiasm for customer service shine through! Share any relevant experiences that highlight your ability to connect with customers and meet their needs. We love seeing candidates who genuinely care about making a difference.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the role at Danske Bank. Highlight your skills and experiences that align with the job description. We want to see how you can contribute to our vibrant community and culture of excellence!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as this reflects the skills we value in our Customer Service Advisers.
Apply Through Our Website:Don't forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about what makes Danske Bank a fantastic place to work.
How to prepare for a job interview at IrishJobs
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what excellent customer service looks like and be ready to share examples from your past experiences, even if they’re from retail or hospitality. This will show that you have a genuine passion for helping customers.
✨Research Danske Bank
Take some time to learn about Danske Bank’s culture, values, and recent achievements. Knowing about their commitment to community impact and inclusivity can help you align your answers with their ethos during the interview. It shows you’re not just looking for any job, but you want to be part of their vibrant community.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you would handle a difficult customer or how you prioritise tasks. Practising your responses can help you feel more confident and articulate during the interview. Remember, it’s all about showcasing your ability to communicate effectively.
✨Show Enthusiasm and Flexibility
During the interview, express your excitement about the role and the opportunity to grow within Danske Bank. Highlight your willingness to adapt to different working hours and your enthusiasm for hybrid working options. This will demonstrate that you’re ready to embrace the flexibility they offer while contributing to their success.
