At a Glance
- Tasks: Be the go-to person for client queries and troubleshoot technical issues.
- Company: Fast-growing software business with a supportive, people-first culture.
- Benefits: Up to £40,000 salary, healthcare cover, gym support, and hybrid working.
- Other info: Clear career progression opportunities in a scaling tech environment.
- Why this job: Join a collaborative team and make a real impact in client support.
- Qualifications: Experience in technical support, strong Excel skills, and a curious mindset.
The predicted salary is between 40000 - 40000 € per year.
A fast-growing software business is looking for a Client Support Analyst to join their expanding support team. The company provides a specialist platform used by finance and compliance teams across large, complex organisations worldwide, and they are at an exciting stage of growth. This is a fantastic opportunity for someone who enjoys getting to the bottom of technical problems, working with data, and building genuine relationships with clients. You will be part of a collaborative team where your contribution is visible and your development is taken seriously.
What You Will Be Doing:
- Serving as a primary point of contact for client queries, incidents and troubleshooting requests
- Logging, prioritising and managing support tickets in line with agreed service levels
- Investigating issues methodically and working alongside product and technical teams to reach solutions
- Communicating with clients clearly and professionally across email, phone and video
- Supporting new client onboarding, training sessions and product webinars
- Writing and maintaining knowledge base articles and contributing to ongoing service improvements
What They Are Looking For:
- Previous experience in a technical or software support environment
- Familiarity with service desk platforms such as Zendesk, Jira or Freshdesk
- Strong Excel skills and a genuine interest in working with data
- Exposure to SQL is a bonus and will be welcomed
- Ability to explain technical concepts clearly to non-technical audiences
- Organised, detail-oriented and composed when dealing with competing priorities
- A curious, proactive approach and a willingness to keep developing
What Is On Offer:
- Hybrid working pattern with approximately three days in the Belfast office
- Salary up to £40,000 depending on experience
- Healthcare cover, gym support and additional benefits
- Clear career progression routes within a scaling technology business
- A supportive, people-first culture where your ideas genuinely count
Apply now to find out more or reach out to me personally.
Client Support Analyst TLNT1_NI in Belfast employer: IrishJobs
Join a fast-growing software business in Belfast that values your contributions and prioritises your development. With a supportive, people-first culture, you'll enjoy hybrid working, competitive salary up to £40,000, and clear career progression opportunities while working with a collaborative team dedicated to solving technical challenges for clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Analyst TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and SQL. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past, as this will demonstrate your ability to handle client queries effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Client Support Analyst TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Support Analyst. Highlight your experience in technical support and any familiarity with SQL or service desk platforms like Zendesk. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. Don’t forget to mention your passion for problem-solving and working with clients, as that’s key for us.
Show Off Your Communication Skills:Since you'll be communicating with clients regularly, it's important to demonstrate your ability to explain technical concepts clearly. Use your application to showcase your written communication skills – clarity and professionalism are essential!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at IrishJobs
✨Know Your SQL Basics
Since the role mentions exposure to SQL as a bonus, brush up on your SQL skills. Be prepared to discuss how you've used SQL in past roles or projects. If you can, practice writing a few basic queries to demonstrate your understanding.
✨Familiarise Yourself with Support Tools
Get to know the service desk platforms mentioned in the job description, like Zendesk or Jira. If you have experience with these tools, be ready to share specific examples of how you've used them to manage support tickets or improve client interactions.
✨Communicate Clearly and Confidently
This role requires clear communication with clients. Practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a technical issue to a non-technical person.
✨Show Your Curiosity and Proactivity
The company values a curious and proactive approach. Think of examples from your past where you took the initiative to solve a problem or improve a process. Be ready to share these stories during your interview to showcase your mindset.
