At a Glance
- Tasks: Support customers with inquiries, manage orders, and ensure excellent service.
- Company: Join a family-owned company with a strong community focus since 1972.
- Benefits: Enjoy flexitime, staff discounts, free refreshments, and career development opportunities.
- Other info: Great potential for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in a growing company.
- Qualifications: Degree or equivalent experience, strong communication skills, and proficiency in IT.
The predicted salary is between 25000 - 30000 £ per year.
Location: Denroy Ltd, 9-11 Baloo Drive, Bangor
Department: Commercial Department
Report to: Customer Service Team Leader
Weekly paid hours: 37.5 hours
Working hours: Monday-Thursday 8:00 am-5:00 pm, Friday 08:00 am-1:30 pm.
As a local family-owned company since 1972, we have great pride in our company culture, support the local community and providing opportunities. Denroy Limited is a leading supplier of Plastics injection moulding solutions to a number of industries worldwide. Working within a busy office environment, we are looking for a fast-learning sales administrator who is able to support colleagues with an increased workload.
RESPONSIBILITIES:
- Deal with customers via email and telephone calls to provide informative and accurate information on products and services we offer to customers.
- Generate and process invoices.
- Provide and maintain excellent levels of customer service, providing prompt and efficient response to enquiries.
- Manage time and workload effectively to ensure the highest standards of service.
- Liaise with the warehouse team and other departments regarding orders and deliveries.
- Maintain current business and update pricing/contracts.
- Manage order books including working closely with production to ensure alignment with factory capacity.
- Follow up on actions resulting from weekly Sales & Operations meetings where necessary.
- Ensure alignment between Denroy and customer KPIs including delivery performance.
Essential:
- Degree educated or equivalent experience.
- Successful candidate should have a minimum of 5 GCSEs (or equivalent) educated as a minimum with Grade C including English, Math.
- Proficient IT Skills, including Excel.
- Extremely organised, with the ability to prioritise decisions when faced with competing priorities.
- Excellent at both verbal and written communication with great interpersonal skills and the ability to communicate at all levels.
- Proven track record of problem solving and working in a fast-moving environment.
- Work in an environment looking after customers' accounts.
- Excellent time management.
- Experience of working with multiple customer portals.
Desirable:
- Level 3 excel spreadsheet.
- Experience on digital systems inputting and manipulating data and pricing products.
- Strong customer service skills.
- Handle incoming enquiries from customers via email and telephone.
- Maintain a professional and strong relationship with customers.
- Ability to work individually and as a part of a team.
- Ability to adjust to change.
- Keen to develop within the company.
Benefits:
- Flexitime policy.
- Full in-house training.
- Staff Discount Scheme.
- Annual leave increasing in line with length of service.
- Electric Vehicle charging ports.
- Yearly allowance for branded clothing merchandise.
- Secure, free onsite parking.
- Free tea, coffee, milk and fruit provided.
This is not an exhaustive list but is an indication of the extent of the role. There is significant opportunity to develop this role further as it is a critical function in Denroy.
Please note: We are not a licenced UK visa sponsor. All applicants must have the existing right to work in the UK at the time of application. Successful candidates must pass Basic Access NI Check upon recruitment.
Closing date 03 July 2026 at 13:00 hrs.
To apply, please click in the apply button below.
Denroy Sales Administrator TLNT1_NI in Bangor employer: IrishJobs
Denroy Ltd is an exceptional employer that prides itself on its family-owned culture and commitment to the local community. With a focus on employee growth, we offer comprehensive in-house training, flexible working hours, and a supportive environment that encourages career development. Our Bangor location provides unique benefits such as secure onsite parking, electric vehicle charging ports, and a staff discount scheme, making it a rewarding place to work for those seeking meaningful employment.
