Service Campaign Manager TLNT1_NI in Ballymena

As the Service Campaign Manager, you will play a crucial role in ensuring the successful rollout of proactive rework initiatives (referred to as 'campaigns'), for vehicles in the field.

Responsibilities

• Develop and execute detailed plans for vehicle retrofit campaigns.
• Create detailed campaign assessment documents to support senior management decision-making.
• Evaluate campaign necessity, considering safety risks, customer demand, cost, and other decision-making criteria.
• Calculate estimated costs for each campaign, including parts, labour, and associated expenses.
• Estimate campaign completion timelines, accounting for vehicle availability, labour capacity, and rework duration.
• Manage the campaign team, contractors, suppliers & related stakeholders to ensure field campaign work is carried out in the most cost and time efficient manner.
• Review technical engineering work instructions to assess real-world feasibility for rework activities.
• Effectively plan & complete vehicle recalls/retrofits, in accordance with TSB instructions.
• Effectively plan work teams to maximise efficiency.
• Communicate with Regional Service Managers, Mobile Service Engineers, and Contractors, to track vehicle completion.
• Liaise with third party contractors and service providers to ensure seamless implementation.
• Load & control sales orders for campaign material.
• Manage Campaign stock control on Sage i.e. Sales Orders, production receipts, issues & stock transfers.
• Investigate & solve campaign material delivery discrepancies.
• Develop and maintain close working relationships with customers, depots, engineering teams, field service engineers, and contractors.
• Clearly communicate campaign rework details and implementation plans with customers.
• Ensure change detail is relayed to all relevant customers, for Customer vehicle change traceability.
• Verify sub-contractor invoices.
• Ensure campaigns are delivered within the allocated budget.
• Monitor adherence to estimated timing plans, adjusting resources as needed.
• Track the progress of all active campaigns and drive them to closure.
• Ensure campaign progress is reported to internal and external parties in a prompt and effective manner.
• Present weekly updates on campaign status to the senior management team.

Requirements

• Bachelor's degree in Engineering, Business Management, or a related discipline.
• Minimum of 5 GCSEs (or equivalent), including English and Maths at Grade C or above.
• Minimum of 3 years' experience in a project or service management role within a manufacturing, engineering or automotive environment.
• At least 2 years' experience managing a team or leading cross-functional project teams.
• Strong understanding of technical engineering documents and the ability to translate into practical implementation.
• Excellent organisational, planning and task management skills.
• Financial awareness, including budgeting and cost estimation.
• Proficiency in Microsoft Excel, PowerPoint, and project tracking tools.

Benefits

• Life Insurance
• Medicash scheme
• Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
• Canteen
• Career progression
• Professional development
• Flexitime

To be considered for this role you will be redirected to and must complete the application process on our careers page.