At a Glance
- Tasks: Provide top-notch customer service and support essential housing services.
- Company: Join the Northern Ireland Housing Executive in a vibrant team.
- Benefits: Earn £13.69 per hour with 35 days holiday pro rata.
- Other info: Temporary role with opportunities for ongoing learning and growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: BTEC Level 3 or equivalent, or relevant customer service experience.
The predicted salary is between 28000 - 29000 € per year.
Join the Northern Ireland Housing Executive in Ballymena as a Customer Service Unit Advisor and provide a high-quality service to customers within a busy contact environment. You will play a key role in handling enquiries, coordinating responses and supporting the delivery of essential services.
About the role:
- £13.69 per hour
- Monday - Sunday
- 40 hours per week variable
- Holidays: 35 days pro rata
- Duration: Temporary, ongoing
Please note closing date for this vacancy is 12 noon on 30th April 2026 - however you can register your interest for other upcoming vacancies by applying today.
What you'll be doing in this role:
- Customer service queries via telephone, providing advice and guidance across a comprehensive range of housing services.
- Handling follow-up calls, and working in partnership with others to ensure timely resolutions and exceptional service.
What you'll need in this role:
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year's relevant customer service or general administrative experience.
- Or have five GCSEs (Level 2), or equivalent qualification, plus at least two years relevant customer service or general administrative experience.
- Or can demonstrate three years experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training.
- Experience of direct delivery of relevant customer service to the public via telephone or face to face.
- Experience in dealing appropriately with customers in a challenging environment.
- Experience in using a range of computer packages including Word, Excel, and Outlook etc.
As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
If this sounds like the next step in your career, we'd love to hear from you! Even if you don't meet every listed requirement, we encourage you to apply; we may have other suitable roles for you.
Riada Resourcing is an equal opportunities employer.
Customer Service Unit Advisor TLNT1_NI in Ballymena employer: IrishJobs
Join the Northern Ireland Housing Executive in Ballymena, where we pride ourselves on fostering a supportive and inclusive work culture that values employee growth and development. As a Customer Service Unit Advisor, you will enjoy competitive pay, generous holiday allowances, and the opportunity to make a meaningful impact in your community while working alongside dedicated professionals in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Unit Advisor TLNT1_NI in Ballymena
✨Tip Number 1
Get to know the company! Research the Northern Ireland Housing Executive and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Unit Advisor and prepare your responses. Role-playing with a friend can help you feel more confident when handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and may even give you tips on how to stand out during the application process.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box, we encourage you to express your interest. You never know what other opportunities might be available for you!
We think you need these skills to ace Customer Service Unit Advisor TLNT1_NI in Ballymena
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience match the role of Customer Service Unit Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:When detailing your previous roles, focus on your customer service experience. Share specific examples of how you've handled enquiries or resolved issues, as this will demonstrate your ability to thrive in a busy contact environment like ours.
Keep It Professional Yet Friendly:While we want to see your personality shine through, remember to maintain a professional tone. A friendly approach can go a long way in customer service, so let that reflect in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received promptly and gives you the best chance to express your interest in this exciting role with us!
How to prepare for a job interview at IrishJobs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Unit Advisor. Familiarise yourself with the Northern Ireland Housing Executive's services and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about times you've handled challenging situations or provided exceptional service. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Highlight your relevant qualifications and experience, especially your ability to use computer packages like Word, Excel, and Outlook. Be ready to discuss specific examples where you've successfully resolved customer queries or worked in a team to deliver great service.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team you'll be working with or how success is measured in the role. Asking insightful questions shows your enthusiasm for the position and helps you determine if it's the right fit for you.
