At a Glance
- Tasks: Supervise sales support operations and ensure smooth order processing and delivery.
- Company: Join Dennison Commercials, a leader in the commercial vehicle industry with over 50 years of excellence.
- Benefits: Enjoy competitive pay, generous holidays, healthcare benefits, and ongoing training opportunities.
- Other info: Flexible working hours and excellent career growth prospects await you.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction in a supportive environment.
- Qualifications: Previous supervisory experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview: Reporting to the General Manager for DennPart, this is a key aftersales support role which will take responsibility for ensuring efficient sales order processing, accurate delivery coordination, and reliable support for sales representatives within our DennPart business. This role will serve as the key link between customers, sales, logistics, and procurement to guarantee smooth transactions and high customer satisfaction.
Location: The role will be based out of our Head Quarters in Ballyclare.
Hours of Work: This is a full-time position with a core working week of 40 hours, 08:30 17:00, Monday to Friday. An element of flexibility will be expected outside of these hours as and when needed to support the sales team.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
- Supervise daily operations of the sales support staff to ensure smooth order processing and timely delivery.
- Coordinate all DennPart sales support and order processing activities.
- Ensure that all quotations, sales orders, and invoices are entered with accurate part details, pricing, and stock levels.
- Communicate with depot parts team leaders to schedule and track deliveries.
- Monitor order progress and proactively update customers and sales representatives.
- Ensure prompt assistance to sales representatives with quotes, pricing, and product availability.
- Resolve order discrepancies, backorders, and delivery issues quickly and professionally.
- Maintain current product, pricing, and inventory information in the sales system.
- Coordinate with purchasing, logistics, and finance teams to ensure efficient order fulfilment.
- Assist in implementing sales promotions and special offers for truck parts and accessories.
- Assist in maintaining and developing the truck parts product range by identifying new items and monitoring market needs.
- Ad hoc duties as required and commensurate with the position.
Required Criteria
- Previous supervisory experience or experience in leading a team is highly desirable.
- Demonstrable previous relevant sales support & customer service experience is essential.
- A familiarity and understanding of the operation of field based sales teams.
- Previous knowledge and experience of working within the heavy vehicle industry or motor factors and a strong knowledge of heavy vehicle parts is essential.
- Must be able to demonstrate strong commercial awareness and good analytical skills.
- Be a confident and competent decision maker.
- Ability to negotiate strongly and effectively, in a professional manner.
- Be an excellent communicator who listens actively, thinks strategically and has the ability to gain credibility at all levels.
- Previous experience of cross functional co-ordination with different teams.
- Possess a proactive, flexible and methodical approach to work.
- Show excellent accuracy and attention to detail in all aspects of work.
- Be self-motivated, with the ability to work under pressure using their own initiative and reacting to changing priorities.
- Be able to manage their time effectively.
- Be able to work unsupervised and on your own initiative.
- Be proficient in producing operational reports and using data to drive actions.
- Possess demonstrable knowledge of Microsoft Office packages including Outlook, Word and Excel.
- Possess a full, valid driving licence.
Desired Criteria
- Previous experience and use of CRM systems would be highly desirable.
Company Benefits
At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values. Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.
Sales Support Supervisor (Denn-Part) TLNT1_NI in Ballyclare employer: IrishJobs
At Dennison Commercials, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. Located in Ballyclare, our team enjoys competitive pay, generous holiday entitlement, and ongoing training opportunities, all while being part of a family-oriented culture that values ethics and innovation. Join us to contribute to a legacy of excellence in the commercial vehicle industry, where your efforts are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Supervisor (Denn-Part) TLNT1_NI in Ballyclare
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
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When targeting a full-time role like Sales Support Supervisor (Denn-Part) TLNT1_NI at IrishJobs, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including IrishJobs. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Supervisor (Denn-Part) TLNT1_NI. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Supervisor (Denn-Part) TLNT1_NI in Ballyclare
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
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Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at IrishJobs
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show IrishJobs that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show IrishJobs that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with IrishJobs’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
