IT Support & Solutions Specialist TLNT1_NI in Ballyclare

Overview

Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. Our business offers new and used Volvo truck and bus sales, rental trucks and all aftermarket services, including all aspects of service, repair and parts provision. Encompassing Dennison JCB, we are also the official JCB dealer for construction, industrial and access equipment and generators in Northern Ireland and Donegal.

Were looking for an enthusiastic, solutions-driven IT professional with a passion for AI and a drive to turn ideas into real, scalable solutions. This is a senior, hands-on role designed to work closely with the Head of IT. The successful candidate will be trusted to take ownership of systems, projects and operational issues, acting as a key technical lead across the business. This role blends hands-on IT support, systems improvement, and innovative AI solution development. If you enjoy variety, thrive in a practical environment, and love turning new technology into real-world improvements, this is the role for you!

About The Role

Key Role Duties & Responsibilities:

• Design and implement practical automation and AI-assisted solutions to reduce admin burden, streamline workflows, support decision making and improve data visibility across the business.
• Evaluate emerging technologies, tools, and platforms to identify opportunities for innovation.
• Lead and contribute to IT projects, such as system upgrades, new software rollouts, workflow automation, and data-driven improvements.
• Work closely with department teams across our business to understand operational challenges and translate them into practical technical solutions.
• Understand and operate effectively in a live dealership environment where system availability directly impacts customer service and revenue.
• Develop integrations and automations across systems such as CRM, service scheduling, stock management, and reporting tools.
• Maintain and improve IT infrastructure, including networks, devices, cloud services, and security controls.
• Troubleshoot day-to-day IT issues quickly and effectively to minimise downtime in a fast-paced dealership environment.
• Document processes, configurations, and solution designs to support knowledge sharing within a small team.
• Provide technical guidance and training to colleagues on new tools, systems, and AI capabilities.
• Champion innovation, encouraging the adoption of new tools and smarter ways of working across the business.

What we can offer you

• Be part of a small, supportive IT team where your ideas genuinely shape how the business operates.
• Enjoy a varied role with exposure to everything from workshop systems to automation and cloud technologies.
• Make a real impact by improving efficiency, reducing admin, and supporting the teams that keep our customers moving.
• A culture that values curiosity, continuous improvement, and practical innovation.
• In addition to a competitive base salary we offer a range of benefits including a generous holiday entitlement with an option to purchase additional days, a health cash plan, death in service benefit, pension with enhanced employer contributions, cycle to work scheme and re-imbursement of gym or leisure centre membership.

Required Criteria

• A strong understanding of AI concepts, automation tools, and practical AI platforms (e.g. Microsoft Copilot or similar).
• Experience supporting IT systems in operational environments, ideally with exposure to automotive, plant, or engineering sectors.
• The ability to analyse complex problems and design creative, efficient solutions.
• A good understanding of cloud technologies, APIs, integrations, and modern IT infrastructure.
• Be a confident communicator who can work effectively with non-technical colleagues and explain technical concepts clearly.
• Be proactive, adaptable, and comfortable working independently within a small team.
• Experience with scripting, low-code/no-code tools, or automation platforms is a plus.
• Possess a genuine interest in emerging technology and how it can improve operational performance.
• Be a solution-driven innovator who enjoys exploring new ideas and gets excited about future-focused technology.
• Be a practical problem-solver who understands the pressures of a busy operational work environment.
• Be a self-starter who can take ownership of projects and see them through.
• Be a team player who builds strong relationships across departments.
• Be an innovator who isn't afraid to experiment and introduce new ideas.
• Possess a third level qualification in an IT related discipline.

Desired Criteria

• Familiarity with dealership management systems, workshop software, or service scheduling tools (advantageous but not essential).

Skills Needed

• Business Process Improvement
• Problem Solving
• Microsoft Office Suite

About The Company

Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles. Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.

Why Choose Dennisons?

• Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment.
• Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry.
• A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
• A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation.

Company Culture

Your Future with Dennisons: At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination.

We believe our staff are our most valuable asset. We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:

• Generous holiday entitlement
• Cycle to Work Scheme
• Access to a pension scheme with generous employer contributions
• Healthcare benefits
• Retail discount scheme
• Free on-site parking at all our sites
• Ongoing training and development opportunities and Volvo manufacturer training
• A friendly work atmosphere within a real team environment
• Long term career prospects

Company Benefits

At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values. Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector. Join us, and become part of a story that values each individual's role in achieving collective success.

Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Long service recognition, Employee Assistance Scheme, Shopping Cashback, Employee Recognition Scheme, Annual performance review, Long service awards.

Salary Not disclosed

Skills: Business Process Improvement, Problem Solving, Microsoft Office Suite

Benefits: Health insurance, Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs.