Data Quality & Governance Specialist

Location: London, GB; Douglas, IM; Bristol, GB

Company: CLFIS Limited

Description: Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose: To own and administer the enterprise data governance tool - Informatica, acting as the central point of contact for configuration, maintenance, and optimisation, ensuring it effectively supports data catalogue, metadata, lineage and data quality capabilities. The role will monitor, analyse and report on data quality and GDPR/E21-related compliance metrics across critical data sets, working with data owners, stewards and control functions to remediate issues and strengthen controls. It will support the wider data governance framework by providing insight, MI and training that improves data literacy and embeds consistent data management practices.

Duties/Responsibilities:

• Ownership and administration of Informatica - the data governance tool (e.g. catalogue, lineage, DQ modules).
• As system owner delegate and subject matter expert for the data governance tool, including configuration, role-based access, workflows and integrations.
• Ensure the tool is stable, secure, fit for purpose and aligned to the organisation’s data governance framework and policies.
• Manage release cycles, testing and adoption of new capabilities in partnership with IT.
• Define and maintain data quality rules, thresholds and dashboards for critical data elements in collaboration with data stewards and business owners.
• Monitor data quality metrics, identify trends, perform root cause analysis and coordinate remediation activities.
• Produce regular MI and insight on data quality for senior stakeholders, highlighting key risks, improvements and recommendations.
• Configure and support Informatica capabilities that help identify and manage personal and sensitive data (e.g. tagging, classifications, critical data flags).
• Produce and maintain reports that evidence GDPR-related controls (e.g. lawful basis, retention, data subject categories) where supported by the data governance tool.
• Work closely with Privacy, Risk, Legal and Security teams to ensure that data governance MI supports compliance monitoring and regulatory reporting.
• Partner with data stewards and SMEs to capture and maintain business and technical metadata, including data definitions, owners, stewards and criticality.
• Ensure end to end data lineage for critical data elements is captured in the tool, including systems, interfaces and key transformations.
• Promote consistent use of the data catalogue and metadata repository as the “single source of truth” for data knowledge.
• Maintain training materials and deliver training and guidance for data stewards, data owners and other users of Informatica.
• Provide day to day support, coaching and troubleshooting for business and technical users.
• Contribute content for data governance communications, newsletters and awareness campaigns to embed good data practices.
• Support the preparation of materials and dashboards for data governance and risk forums, including status on data quality and GDPR-related indicators.
• Contribute to the definition and measurement of KPIs and KRIs for the data governance programme, using tooling outputs wherever possible.
• Identify opportunities to enhance data governance processes, controls and Informatica usage; support delivery of agreed improvements.

Skills, Knowledge and Experience:

• Experience working in a data governance, data quality, data management or related analytical role in a complex environment.
• Hands on experience with a data governance or data catalogue tool like Informatica (e.g. for metadata, lineage, data quality and policy management).
• Strong understanding of data governance principles, data lifecycle management, data quality dimensions and data stewardship operating models.
• Good understanding of GDPR and data protection requirements and how they relate to data controls, lineage, retention and evidencing compliance.
• Experience creating and interpreting data quality and compliance dashboards and translating insight into practical actions for stakeholders.
• Strong analytical and problem solving skills; able to interrogate data, identify root causes and propose pragmatic remediation.
• High level of attention to detail and data accuracy.
• Excellent communication skills, able to explain technical and governance concepts to non-technical audiences and influence stakeholders.
• Ability to work collaboratively across IT, business functions, Risk, Legal and Privacy teams.
• Strong organisational skills, able to prioritise and manage multiple concurrent activities and deadlines.

Qualifications:

• Professional qualifications relating to data management, data protection, financial services, risk or operations are desirable but not mandatory.
• GDPR / data protection certifications (e.g. practitioner-level) desirable.

Benefits of working at Canada Life: We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life: Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion: Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.