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For Companies At a Glance
- Tasks: Support customers with inquiries and enhance their experience through excellent service.
- Company: Join Canada Life UK, a modern and agile organisation focused on building better futures.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and professional development opportunities.
- Why this job: Be part of a team that values customer satisfaction and continuous improvement.
- Qualifications: 5 A*-C GCSEs including English and Maths; customer service experience is a plus.
- Other info: Flexible working arrangements available to support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
We now need a Customer Service Representative to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.
To ensure that we put the customer at the heart of everything we do in line with our company values. To deliver a high quality of work ensuring that these are accurate and within stated timescales. To work as part of a team as well as with other colleagues to enhance the overall customer experience.
To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience.
What You\’ll Do
- To take responsibility for end to end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
- To amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
- To maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.
- To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication.
- To maintain relationships with advisers and other business areas.
- Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator.
- Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
Who We Are
- Diligent and conscientious in the accuracy of their work, excellent attention to detail
- Excellent Customer Service experience
- “Can Do”, proactive attitude
- Excellent written and verbal communication skills
- Ability to operate in a fast paced, dynamic environment and able to work under pressure
- Intermediate knowledge and experience of MS Office
Qualifications
- Minimum of 5 A*-C GCSEs (including English and Maths) – essential
- Have already attained the Award in financial Administration or keen to work towards this qualification
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.
“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
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Customer Service Representative employer: Irish Life Group Services Limited
Contact Detail:
Irish Life Group Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research Canada Life UK, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Try role-playing common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Canada Life UK team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that align with our values and the job description. We want to see how you can contribute to our mission of delivering excellent customer service!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Demonstrate Your 'Can Do' Attitude: We’re looking for proactive individuals who can face challenges head-on. In your application, share examples of how you've tackled difficult situations or gone above and beyond to help customers. This will show us that you embody the 'Can Do' spirit we value at Canada Life.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Irish Life Group Services Limited
✨Know Your Stuff
Make sure you have a solid understanding of Canada Life UK's products and services. Brush up on financial and tax planning basics, as well as home finance and annuities. This will show that you're genuinely interested in the role and ready to contribute from day one.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you resolved complaints or improved customer satisfaction. This is key for a Customer Service Representative, so be ready to share your success stories!
✨Emphasise Teamwork
Canada Life UK values collaboration, so be prepared to discuss how you've worked effectively in teams before. Highlight any instances where you contributed to team goals or helped colleagues improve their skills. This will demonstrate that you can enhance the overall customer experience together with others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how they measure success in the Customer Services function. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
