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- Tasks: Assist members with their accounts and provide excellent customer service.
- Company: Join a community-focused credit union dedicated to helping its members thrive.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: 5 GCSEs including English and Maths; strong communication and admin skills.
- Other info: Dynamic workplace with a commitment to equal opportunities.
The predicted salary is between 25000 - 30000 £ per year.
Lurgan Credit Union Limited is a community-based organisation and a member of the Irish League of Credit Unions, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. It was established to encourage its members to accumulate savings, making available loans and additional services for the wider benefit of all the membership. This dynamic organisation currently employs 30 staff and is dedicated to developing a range of quality services to its 29,500 members.
Working Pattern: Tuesday – Friday 9.30am until 5.30pm and Saturday 9.30am until 2.00pm
Role Summary: We seek to recruit front line staff to work as cashiers responsible for the day-to-day operation of members' accounts.
Essential Criteria:
- Excellent administration skills with attention to detail.
- Professionalism & confidence to handle member queries to ensure member needs are met.
- Provide a friendly and efficient service in delivering the range of financial products and facilities offered by Lurgan Credit Union to its members.
- Excellent communication skills together with the necessary interpersonal skills for a team environment.
- 5 GCSEs or equivalent including English and Maths at grade 'C' level or above.
- Computer skills including experience of Microsoft Word and Excel.
- Excellent interpersonal skills both oral and written.
- Recent experience of dealing with customers, face to face, telephone, email and online.
Desirable Criteria:
- Previous experience working in a credit union or other financial organisation.
- Knowledge and understanding of GDPR legislation.
- Experience of handling and being responsible for cash and cheques.
For the purpose of short-listing, the criteria for selection may be enhanced. A competitive salary and benefits package will be offered. For further information and an application pack go to http://lurgancu.com/join-our-team or on request by emailing susan.mcconville@lurgancu.com or from our office.
Please email completed application forms to: susan.mcconville@lurgancu.com or return by post/hand deliver to: S McConville, Lurgan Credit Union Limited, 40 Church Place, Lurgan BT66 6EU.
Closing Date for receipt of applications is 5pm on 21st April 2026. Interviews are expected to take place week commencing 27th April 2026.
Lurgan Credit Union Limited is an Equal Opportunities Employer. Click www.lurgancu.com/join-our-team to access the recruitment privacy notice or contact Susan McConville, 02838 325016 for a copy.
Member Services Officer - Lurgan Credit Union employer: Irish League Of Credit Unions
Contact Detail:
Irish League Of Credit Unions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Officer - Lurgan Credit Union
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lurgan Credit Union. Understand their values and services so you can show how you fit into their community-focused mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your professionalism and readiness to serve members.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Member Services Officer - Lurgan Credit Union
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Member Services Officer and how your skills match up!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills. Show us why you're the perfect fit for Lurgan Credit Union.
Be Professional but Friendly: Remember, we’re looking for someone who can provide excellent service to our members. Your written application should reflect professionalism while also showcasing your friendly personality. Let your warmth shine through!
Submit Through Our Website: Make it easy for us to find your application by submitting it through our website. It’s straightforward and ensures that your application gets to the right place without any hassle!
How to prepare for a job interview at Irish League Of Credit Unions
✨Know Your Stuff
Before the interview, make sure you understand Lurgan Credit Union's mission and values. Familiarise yourself with their services and how they benefit members. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your administration skills and attention to detail during the interview. Be ready to provide examples of how you've successfully handled member queries or customer interactions in the past. This will demonstrate your ability to meet the essential criteria.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about scenarios where you've worked effectively in a team or resolved a challenging customer issue. This will help you articulate your experiences clearly and confidently.
✨Dress the Part
First impressions matter! Dress professionally for the interview to reflect the professionalism expected in a financial organisation. A smart appearance can boost your confidence and set a positive tone for the meeting.