Member Service Officer OR Member Service Executive (Permanent)Health Services Staff Credit Union in Christchurch

Health Services Staffs Credit Union Limited is now regarded as one of the biggest Credit Unions in the country, with the largest loan book. With just over 73,000 members, we offer a wide range of financial products and services to our members at competitive rates and attractive terms. We endeavour to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible, and tailored services and support on a nationwide basis.

We now have a vacancy in our High Street Branch, Dublin 8. We are looking for a Member Services Officer (MSO) or Member Services Executive (MSE) depending on experience and qualifications to join our Branch team. The successful candidate may be required to provide cover in our Dublin Branches on occasion.

This is an excellent opportunity for a candidate who is looking to start a career in the credit union/financial sector (MSO), or indeed an experienced candidate in this sector (MSE), who is seeking an opportunity to work in one of the largest Credit Unions in the country.

The contracted hours for this post are 35 hours per week: Monday to Friday: 9:00 am to 5:00 pm.

Role Description:

• Providing the members of the Credit Union with a courteous, pleasant and professional service primarily via our call centre, through our website/email or by providing back-office support. On occasion may be required to assist members via face-to-face interactions.
• Processing of loan applications, assisting members with their account management, acting as teller, assisting members with Credit Control queries and assisting members with any of the range of services offered by HSSCU.
• Back office administrative/operational duties as the needs of the office dictate.
• Provide support, coaching and guidance to peers, in particular, to Member Service Officers in your team who are working towards their MCC accreditation. (For MSE level only)
• To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient Credit Union.

Person Specification:

• Excellent organisational skills.
• A high level of accuracy and attention to detail.
• The ability and confidence to communicate effectively both orally and in writing.
• The ability to work under your own initiative with minimal direction.
• The ability to work to deadlines and targets, can prioritise tasks under pressure.
• The ability to work with and as part of a team.

Requirements for applicants at MSO level:

• The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance products (QFA/CUA including Loans or APA in Loans & Savings & Investments / Pathways CU Diploma/ ACCUP).
• The Credit Union will provide financial support for the successful candidate to obtain this qualification, if they do not have it currently.
• Good IT Skills.
• Excellent Member/Customer Service Skills.
• Excellent administration skills and attention to detail.
• 1 to 2 years’ experience in a similar role would be an advantage.

Requirements for MSE Level:

• The successful candidate will be required to have previously satisfied the minimum competency requirements as set out in the Central Bank Guidelines for sales and related activities (i.e. QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma/ACCUP).
• A minimum of 2 years’ working experience in a Financial Institution is required.
• 1-2 years’ working experience in a similar role would be an advantage.
• Knowledge of SCION an advantage.
• Excellent IT Skills.
• Excellent administration skills and attention to detail.

Please apply with a letter of application and full CV to the HRD Manager, by emailing recruit@hsscu.ie by 1pm, Tuesday, 10 February 2026 with the reference in the subject line of MSO/MSE Phones Team. Interviews expected to commence 13 February 2026.

We encourage applications from candidates with different backgrounds, experiences, and perspectives as it strengthens us. We are committed to positively supporting candidates with disabilities. If we can make any reasonable accommodations for you in the recruitment process to give you the opportunity to perform to your best, please email recruit@hsscu.ie or phone 01 6456908. Any information that you provide will be used only for the purposes of providing relevant support and will have no bearing on how your application will be viewed.

Health Services Staffs Credit Union is an equal opportunities employer, canvassing will disqualify.