Training Team Lead (iSAMS)

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

At iSAMS by IRIS, we're trusted by thousands of independent and international schools around the world to help manage every aspect of school life through our market-leading school management platform. As we continue to grow, we're looking for a Training Team Lead (Level 4) to lead our talented team of Training Consultants and help shape the future of learning across iSAMS.

This is an exciting opportunity for someone looking to broaden their leadership experience and make a wider impact within IRIS. Whether you're already leading a team or you're an experienced Training Consultant, Senior Training Consultant or Learning professional who's ready for the next step, this role offers the opportunity to influence how training is delivered, develop a high-performing team and help thousands of schools get even more value from iSAMS.

Working closely with the Professional Services Manager and wider leadership team, you'll play a key role in developing our people, evolving our training offering and supporting one of IRIS' most successful and growing businesses.

Why This Role Matters

Great training transforms customer success. Every day, schools rely on our Training team to help them confidently use iSAMS, adopt new functionality and make the most of our software. As Training Team Lead, you'll help shape what that experience looks like. You'll lead a talented team of training professionals, helping them grow, develop and perform at their very best while continually improving the way we deliver learning to customers.

You'll also play an important role in shaping the future of training across iSAMS, identifying opportunities to improve our learning materials, webinars and digital content as we continue evolving how customers learn. This is a key area of focus for the future of the team.

This is much more than managing a team. It's an opportunity to become a key leader within Professional Services, influencing colleagues, improving customer outcomes and helping shape the future direction of the iSAMS Training function.

About the Team You'll Join

You'll lead a team of around 12 remote-based Training Consultants and Senior Training Consultants, with further growth expected as our Professional Services organisation continues to evolve. Together, the team delivers instructor-led software training, webinars and consultancy to schools across the UK and internationally, supporting thousands of users every year.

You'll work closely with colleagues across Professional Services, Product, Support and Customer Success, giving you genuine opportunity to influence the wider customer journey while working alongside experienced leaders across the business.

What You'll Be Doing

• Lead, coach and inspire a team of Training Consultants and Senior Training Consultants.
• Create an environment where people feel supported, challenged and able to perform at their best.
• Hold regular 1:1s, coaching sessions and performance reviews to help colleagues develop and progress.
• Manage day-to-day people leadership, including wellbeing, engagement, performance and career development.
• Plan team capacity and resources to ensure customers receive an outstanding training experience throughout the year.
• Monitor workloads, calendars and utilisation to maximise efficiency.
• Act as the senior escalation point for both customers and members of the training team.
• Help shape and improve training courses, webinars, learning materials and digital learning content.
• Review customer feedback and continuously improve the quality of training delivery.
• Identify opportunities to improve team processes, ways of working and operational efficiency.
• Keep the team up to date with new product developments and functionality.
• Support the continued evolution of our digital learning offering and training resources.
• Occasionally deliver training yourself for key customer events or when additional support is required.

What We’re Looking For

You'll probably be a great fit if you're currently working as a:

• Training Team Lead
• Training Manager
• Learning & Development Team Lead
• Software Training Manager
• Customer Training Manager
• Professional Services Team Lead
• Senior Training Consultant with leadership or mentoring experience

We're particularly interested in people who have:

• Experience leading, coaching or mentoring others.
• A strong background delivering engaging software, SaaS or customer training.
• A genuine passion for developing people and helping teams succeed.
• Experience improving team performance and customer outcomes.
• Confidence leading from the front and supporting others through change.
• Strong planning, organisational and resource management skills.
• Experience creating or improving training courses, learning materials or digital learning content.
• Excellent presentation, communication and stakeholder management skills.
• A proactive, solutions-focused mindset with confidence making decisions.
• Strong Microsoft Office skills, including Outlook, Excel, Forms and Power Automate.
• Experience using iSAMS would be a significant advantage, particularly if you've worked within a school environment.

However, we're equally interested in exceptional leaders with a strong software training background who can quickly learn our platform. We're looking for someone who can inspire others, build confidence within the team and help shape where training goes next. Strong leadership behaviours and the ability to develop people are just as important as product knowledge.

Why Apply?

This is an excellent opportunity to continue building your career within IRIS while making a wider impact across Professional Services. In this role you'll have the opportunity to:

• Take the next step in your leadership career.
• Lead and develop an experienced, high-performing team.
• Build your profile across Professional Services and the wider IRIS business.
• Influence how training evolves as our products and customer base continue to grow.
• Help shape the future of digital learning across iSAMS.
• Work closely with senior leaders on projects that improve both customer experience and operational performance.
• Continue your own professional development while helping others achieve theirs.
• Play a key role in one of IRIS' most successful and growing product portfolios.

If you're passionate about developing people, improving customer experiences and helping shape the future of learning, we'd love to hear from you.

What Can You Expect From Our Application Process?

We like to keep things simple, transparent and fair.

1. Apply online - Just upload your CV and tell us why you’re interested in the role.
2. Initial Interview (plus Online Assessments) - You’ll complete two short assessments (unless completed in the last 12 months), followed by a relaxed conversation with one of our Talent Acquisition Partners to explore your journey and goals.
3. Final interview and presentation with the Professional Services Manager & Director, Professional Services - Including a presentation outlining your 30, 60 and 90-day plan, demonstrating how you would approach leading the team, supporting colleagues and driving continuous improvement.

If you're ready to take the next step in your career, lead an exceptional team and help shape the future of learning across iSAMS, we'd love to hear from you.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.

Ready to Apply?

Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

What to expect from our hiring process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

• Application review — we assess your experience and potential
• Initial call — a short conversation to learn about you and share more about the role
• Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
• Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.