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- Tasks: Support customer accounts, resolve queries, and maintain accurate records.
- Company: Join a friendly and supportive Credit Control team.
- Benefits: Gain practical skills, training, and clear progression opportunities.
- Why this job: Make a real impact while learning valuable business skills.
- Qualifications: No prior experience needed; just a positive attitude and willingness to learn.
- Other info: A great launchpad for a successful career in Finance or Sales.
The predicted salary is between 24000 - 36000 £ per year.
A great first step into a professional career. This is an opportunity to start your career in a role that really matters. We’re hiring a Credit & Collections Associate to join our established Credit Control team. This role is designed for someone at the start of their career who wants to learn how a business works, build confidence working with customers, and develop valuable skills that can open doors across Finance, Operations, and Sales. You don’t need previous Credit Control experience. You’ll be supported, trained, and guided - what matters most is your attitude, curiosity, and willingness to learn.
Why This Role Matters
Credit & Collections plays a vital role in keeping the business running smoothly. The team sits between customers, Sales, and Finance, helping make sure:
- Customer accounts are accurate
- Invoices are understood
- Payments are made on time
- Issues are resolved early and professionally
When this works well, customers have a better experience and the business stays financially healthy. That means continued investment in people, products, and future opportunities. Your work will directly support both our customers and the wider organisation - even from day one.
Why This Role Is a Brilliant Place to Start
Every customer interaction counts. Every accurate record makes a difference. In this role, you’ll help customers understand their accounts, answer questions, and resolve issues before they become problems. You’ll learn how professional conversations work, how teams collaborate, and how your actions contribute to the success of the business. It’s a role where you can see the impact of your work, build confidence quickly, and gain experience that’s valued across many career paths.
About the Team You'll Join
You’ll join a friendly and supportive Credit Control team of around 12 Advisors and Senior Advisors. The team is known for:
- Helping each other succeed
- Taking time to explain things clearly
- Sharing knowledge and best practice
- Supporting development at every level
Many people start their careers here and go on to roles in Finance, Sales, Operations, or other business areas. This team is often a launchpad for long-term progression.
What You'll Be Doing
With training and ongoing support, you’ll gradually take ownership of your responsibilities, including:
- Supporting the management of customer accounts and invoices
- Keeping clear, accurate notes so information is always up to date
- Helping resolve invoice queries and payment questions
- Speaking with customers in a professional, friendly way
- Escalating issues when needed, with guidance from senior colleagues
- Producing account updates and credit notes when requested
- Working closely with Sales Order Processing to keep customer details accurate
- Contributing to team targets and service standards
- Getting involved in team projects and improvements
You’ll never be left to figure things out alone - learning and asking questions is encouraged.
What We’re Looking For
This role is open to people at the start of their career, and we’re deliberately flexible on background. You could be a great fit if you:
- Are leaving education or taking your first step into a professional office-based role
- Have some exposure to customer-facing work - this could be part-time work alongside studies, retail, hospitality, call centre, volunteering, or similar
- Enjoy learning new things and pick up information quickly
- Are resilient and don’t give up when something feels unfamiliar at first
- Like being organised and keeping things accurate
- Communicate clearly and respectfully with customers and colleagues
- Work well as part of a team and support shared goals
- Want to build skills and grow over time, not just “do a job”
You don’t need previous Credit Control or finance experience. A degree is welcome but not essential. What matters most is your attitude - curiosity, willingness to learn, and the confidence to speak to people and ask questions when you’re unsure.
What You’ll Gain
A clear and supportive entry point into a professional business role, practical skills in finance, customer communication, and organisation, training and mentoring from experienced colleagues, early responsibility with guidance and structure, exposure to multiple teams across the business, and clear progression opportunities over time.
Our Application Process
We keep things simple, supportive, and transparent. Apply online, submit your CV and answer a few short questions so we can learn more about you.
Follow-Up Interview
Choose the format that works best for you:
- AI Interview (recommended): A short, on-demand video interview (around 15 minutes), completed at a time that suits you
- Live Interview: A short Microsoft Teams call with one of our recruiters
After this, you’ll have a relaxed check-in with a Talent Partner. This isn’t another interview - it’s a chance to ask questions, learn more about the role, and understand what it’s like to build a career here. You’ll also complete a few short online assessments. There’s nothing to prepare and no trick questions - they help ensure a fair and consistent process for everyone.
Group Assessment (Slough / Heathrow Approach office – date TBC 2025)
A friendly, in-person group session focused on teamwork and collaboration. No preparation needed - just bring your enthusiasm.
If you’re looking for a meaningful first step, real responsibility, and a team that will support your growth from day one, this could be the start of something special.
Credit Control Associate in Slough employer: Iris
Contact Detail:
Iris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Associate in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and what we stand for. This will help you connect your experiences to what we’re all about, showing us you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your curiosity and willingness to learn, as that’s what we’re really looking for in a Credit Control Associate.
✨Tip Number 3
Be yourself during the interview! We want to see your personality shine through. Share your experiences, even if they’re not directly related to finance. Your attitude and how you communicate are key to making a great impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re keen and professional, plus it gives you another chance to reiterate why you’d be a great fit for the role.
We think you need these skills to ace Credit Control Associate in Slough
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm and curiosity about the role.
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it’s from part-time jobs or volunteering. Focus on skills that match what we’re looking for, like customer communication and teamwork.
Keep It Clear and Concise: We appreciate clarity! When answering questions or writing your cover letter, keep your responses straightforward and to the point. This helps us understand your thoughts easily.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Iris
✨Know the Role Inside Out
Before your interview, make sure you understand what a Credit Control Associate does. Familiarise yourself with the key responsibilities mentioned in the job description, like managing customer accounts and resolving invoice queries. This will help you demonstrate your genuine interest in the role.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, think of examples from your past experiences where you've successfully communicated or resolved issues. Whether it’s from part-time work, volunteering, or even group projects, be ready to share how you’ve handled customer-facing situations.
✨Ask Questions That Matter
Prepare thoughtful questions to ask during your interview. This shows your curiosity and willingness to learn. You might ask about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to engage with the interviewer and show you’re serious about your career.
✨Emphasise Your Attitude
The company values attitude over experience, so highlight your eagerness to learn and grow. Share instances where you’ve tackled unfamiliar tasks or adapted to new challenges. This will resonate well with the interviewers and align with their search for someone who is resilient and open to development.
