IRIS, Manchester-based, is seeking a Performance Lead for Customer Success and Renewals to drive a proactive, value-led approach. You will coach managers and frontline staff to improve customer conversations, adoption, and retention while turning insights into practical actions.
Working across Customer Success and Renewals, you’ll develop coaching guides, playbooks, and training plans in collaboration with L&D, measured by improved outcomes and customer value.
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Performance Coach: Customer Success & Renewals in Manchester employer: IRIS
IRIS Software Group is an exceptional employer, recognised as a Great Place to Work® for our dedication to employee well-being, inclusion, and professional development. As a Migration Consultant, you'll be part of a dynamic team driving significant cloud transformation in the education sector, with ample opportunities for career growth and the chance to make a meaningful impact on customer success. Our collaborative work culture fosters innovation and celebrates diversity, making it an ideal environment for those passionate about education payroll and technology.
