At a Glance
- Tasks: Assist customers with accommodation services and ensure safety and security.
- Company: Great Places Housing Group, dedicated to quality service and community wellbeing.
- Benefits: Generous annual leave, healthcare, discounts, and pension contributions.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Minimum level 2 in English and Maths, customer service experience required.
The predicted salary is between 24000 - 30000 € per year.
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you’ll be doing
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you’ll need
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA: Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
- Reward & Recognition: You Count Rewards are individual rewards for going ‘above & beyond’.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream: You can access savings opportunities and early access to wages.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Housing Assistant (Full Time) (Permanent) in Manchester employer: Iris
Great Places Housing Group is an exceptional employer that prioritises the wellbeing of its colleagues, offering a supportive work culture and numerous benefits such as generous annual leave, a robust pension scheme, and access to healthcare savings. As a Housing Assistant, you will be part of a dedicated team in a role that not only provides meaningful customer service but also encourages personal growth and development through ongoing training and recognition for your hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (Full Time) (Permanent) in Manchester
✨Tip Number 1
Get to know the company! Research Great Places and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it's crucial to convey a positive image. Role-play common scenarios with friends or family to boost your confidence in handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and customer service. Building relationships can give you insider tips and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Great Places team.
We think you need these skills to ace Housing Assistant (Full Time) (Permanent) in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your ability to maintain a courteous and helpful manner.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your attention to detail, especially when it comes to following financial procedures or reporting issues.
Demonstrate Your IT Proficiency:Since you'll be using various IT systems and Microsoft Office applications, mention any relevant skills or experiences you have. We love seeing candidates who are comfortable with technology and can adapt quickly to new systems.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Great Places!
How to prepare for a job interview at Iris
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Assistant inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing assistance to customers, be ready to share specific examples from your past experiences. Think of situations where you handled complaints or provided excellent service under pressure. This will demonstrate your ability to maintain a courteous and helpful manner, which is crucial for the job.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, like dealing with a safeguarding concern or managing a complaint. Practise your responses to these types of questions, focusing on your problem-solving skills and attention to detail. This will show that you can think on your feet and act appropriately in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how feedback is collected from customers. This not only shows your interest in the role but also gives you insight into the company culture and expectations.
