At a Glance
- Tasks: Support customers in adopting and maximising their IRIS products.
- Company: Join one of the UK's largest software companies, trusted by over 100,000 businesses.
- Benefits: Gain valuable experience, training, and career development opportunities.
- Other info: Be part of a diverse, collaborative team that values your unique perspective.
- Why this job: Make a real impact by helping customers succeed from day one.
- Qualifications: Passion for customer service and willingness to learn new skills.
The predicted salary is between 38250 - 46750 £ per year.
About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
On-site - Manchester
Permanently full time
Looking to kick-start your career in customer success, customer service, or SaaS? We're looking for a motivated and enthusiastic Customer Enablement Associate to join our team and help customers get the very best from their IRIS solutions. This is an excellent opportunity for someone early in their career who enjoys helping people, building relationships, and learning about technology. You'll play a key role in supporting customers as they begin their journey with IRIS, helping them gain confidence in our products and ensuring they have a positive experience from day one.
What will you be doing?
- Supporting customers during onboarding and helping them get started with their IRIS products.
- Leading introductory customer calls and demonstrating key product features and benefits.
- Building strong relationships with customers through regular communication by phone and email.
- Working closely with teams across Sales, Marketing, Retentions, and Customer Success to deliver a great customer experience.
- Capturing customer feedback and sharing insights to help improve processes and customer journeys.
- Identifying customers who may benefit from additional support and connecting them with the right teams.
- Maintaining accurate customer records and ensuring follow-up actions are completed.
- Contributing ideas to improve customer engagement, satisfaction, and overall success.
What we're looking for
You don't need extensive experience to be successful in this role. We're looking for people with the right attitude, a passion for helping others, and a willingness to learn. You'll likely have:
- Excellent communication skills, both written and verbal.
- A genuine passion for delivering outstanding customer service.
- Confidence speaking with customers over the phone and via email.
- A positive, proactive approach and eagerness to develop new skills.
- Strong listening skills and the ability to understand customer needs.
- Good organisation and attention to detail.
- The ability to work independently while also collaborating as part of a team.
- Resilience, adaptability, and openness to feedback.
- Confidence using technology and learning new systems.
Why join IRIS?
- Develop valuable customer success and SaaS industry experience.
- Receive training and ongoing support from experienced colleagues.
- Build skills that can lead to future opportunities in Customer Success, Account Management, Sales, Enablement, or Operations.
- Be part of a collaborative and supportive team environment.
- Make a real impact by helping customers achieve success from day one.
Why You’ll Love Working Here
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
Ready to Apply?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:
- Application review — we assess your experience and potential
- Initial call — a short conversation to learn about you and share more about the role
- Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
- Final interview — meet the team and explore how you'll make an IMPACT at IRIS
We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.
Customer Service Associate (Saas Adoption) in Manchester employer: IRIS
IRIS Software Group is an exceptional employer, recognised as a Great Place to Work® for our dedication to employee well-being, inclusion, and professional development. As a Migration Consultant, you'll be part of a dynamic team driving significant cloud transformation in the education sector, with ample opportunities for career growth and the chance to make a meaningful impact on customer success. Our collaborative work culture fosters innovation and celebrates diversity, making it an ideal environment for those passionate about education payroll and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate (Saas Adoption) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IRIS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IRIS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate (Saas Adoption) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IRIS:Your cover letter is your chance to shine! Tell us why you want to work at IRIS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IRIS!
How to prepare for a job interview at IRIS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
