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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and drive renewals through calls and emails.
- Company: Join IRIS Software, a leading UK tech company with a vibrant culture.
- Benefits: Competitive salary, bonuses, generous holidays, and career progression opportunities.
- Other info: Fun interview process and a friendly, high-energy team environment.
- Why this job: Make an impact fast while learning and growing in a supportive team.
- Qualifications: No experience needed; just bring your positive attitude and communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest.
Why join?
- Talk to customers, solve problems, and make an impact fast
- Clear progression into Sales (AE) or Customer Success/Renewals
- Coaching, playbooks, and live practice — learn by doing
- Friendly, high-energy team that celebrates wins
What you’ll do
- Start conversations via phone/email/LinkedIn
- Keep tidy notes & next steps in CRM (we’ll train you)
- Hit simple weekly goals (conversations, meetings booked, renewals progressed)
Choose your path (we’ll guide you):
- Sales Development (SDR)
- Find & qualify prospects, book meetings for Account Executives
- Personalise outreach and follow a proven cadence
- Learn discovery questions that uncover real pains
- Customer Renewals
- Reach out ahead of renewal dates, confirm details & timelines
- Prepare simple quotes and track status in the CRM
- Escalate questions, spot easy upsell cues, and keep customers happy
You’ll thrive if you are…
- People-first, positive, and resilient (you bounce back quickly)
- Clear communicator who likes structure and checklists
- Coachable — you like feedback and use it
- Organised — you own your day and your results
Training you’ll get
- Product & industry basics (plain English, no jargon)
- Outreach & renewals playbooks (calls, emails, talk tracks)
- Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools
Perks
- Competitive base + bonus/commission
- Progression pathways and regular coaching
- Supportive culture, team socials, and recognition for effort & impact
Interview vibe
- Quick intro chat → fun scenario exercise → short 1:1s
- Come as you are — energy and attitude matter most
How to apply
Comment “Interested” or DM me for details, and I’ll bibbidi-bobbidi-book you in.
Interview process & dates
- A quick screening call with me.
- In person day on Friday 15th in our Manchester office
Customer Renewals Associate in Manchester employer: Iris
Contact Detail:
Iris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Associate in Manchester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those at IRIS. A friendly chat can go a long way, and who knows, they might even put in a good word for you!
✨Tip Number 2
Practice makes perfect! Before your interview, run through some common questions and scenarios you might face. This will help you feel more confident and ready to show off your people skills.
✨Tip Number 3
Be yourself during the interview! IRIS is all about energy and attitude, so let your personality shine through. Show them how positive and resilient you are, and they'll love it!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you message can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Renewals Associate in Manchester
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and curiosity about the role.
Tailor Your Application: Make sure to customise your application for the Customer Renewals Associate position. Highlight any relevant skills or experiences that match what we’re looking for, like being organised and a clear communicator.
Keep It Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, using bullet points if necessary to make it easy for us to read and understand your key strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Iris
✨Know Your Stuff
Before the interview, take some time to research IRIS Software and its products. Understand their mission and how they help businesses. This will not only impress your interviewers but also help you connect your skills and experiences to their needs.
✨Show Your People Skills
As a Customer Renewals Associate, you'll be talking to customers all day. During the interview, demonstrate your communication skills by being friendly and engaging. Share examples of how you've successfully interacted with others in the past, even if it's from school or previous jobs.
✨Be Ready for Scenarios
Expect fun scenario exercises during the interview. Think about common customer situations and how you would handle them. Practising responses to potential challenges can help you feel more confident and show that you're proactive and solution-oriented.
✨Embrace Feedback
IRIS values coachable candidates. Be open about your willingness to learn and adapt. Share instances where you've received feedback and how you've used it to improve. This shows that you're not just looking for a job, but are genuinely interested in growing within the company.