At a Glance
- Tasks: Manage customer renewals and build strong relationships in a dynamic environment.
- Company: Join IRIS, a leading software company trusted by over 100,000 businesses.
- Benefits: Competitive salary, commission, hybrid work, and career development opportunities.
- Other info: Great culture that celebrates diversity and supports personal growth.
- Why this job: Make a real impact in the education sector while enhancing customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 40500 - 49500 £ per year.
About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
At IRIS, we help schools, academies, and education providers streamline their operations through market-leading software solutions. We're looking for a Customer Renewals Advisor to join our Education team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do.
What will you be doing?
As a Customer Renewals Advisor, you'll take ownership of a portfolio of education customers, ensuring renewals are managed efficiently, professionally, and with a strong focus on retention and customer success. Key responsibilities include:
- Managing customer renewals from quote through to completion, ensuring contracts are renewed before their due dates.
- Delivering a friendly, responsive, and professional service via phone, email, and Microsoft Teams.
- Building strong relationships with customers, becoming a trusted point of contact throughout the renewal process.
- Providing accurate quotations and recommending the most suitable options based on customer needs and available solutions.
- Maximising renewal revenue opportunities while maintaining excellent customer service standards and compliance with company policies.
- Taking ownership of customer enquiries and seeing them through to resolution.
- Managing a portfolio of mid to upper-tier customers, ensuring a seamless and positive customer experience.
- Working closely with Sales, Customer Success Managers, and other internal teams to support customer retention and growth.
- Maintaining a strong understanding of IRIS products, services, and developments within the education sector.
- Ensuring service level agreements (SLAs) are consistently achieved through effective workload management and prioritisation.
- Participating in team meetings, business updates, and company initiatives while demonstrating commercial awareness and customer-focused thinking.
What we're looking for
Essential:
- Proven experience in a customer-facing role, whether over the phone, online, or in person.
- Strong communication skills with the ability to build rapport and develop long-term customer relationships.
- Excellent organisational skills with the ability to manage multiple priorities effectively.
- Good working knowledge of Microsoft Office, including Outlook.
- High levels of attention to detail and accuracy.
- Strong written, verbal, and numerical communication skills.
- A proactive, enthusiastic approach and a genuine passion for delivering excellent customer service.
- Ability to remain calm and think logically in a fast-paced environment.
Desirable:
- Previous experience in sales, account management, customer retention, renewals, or customer success.
- Experience using Salesforce or a similar CRM platform.
- Knowledge or experience of the education sector.
- Experience working against service levels, targets, or customer retention objectives.
Why You’ll Love Working Here
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
Ready to Apply?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:
- Application review — we assess your experience and potential
- Initial call — a short conversation to learn about you and share more about the role
- Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
- Final interview — meet the team and explore how you'll make an IMPACT at IRIS
We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.
Customer Renewals Advisor in Manchester employer: Iris
IRIS Software Group is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the finance sector. With a strong commitment to employee development, you will have access to continuous learning opportunities and the chance to work alongside industry experts in a supportive culture. Located in a vibrant area, our team enjoys a healthy work-life balance and the unique advantage of being part of a global organisation that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Renewals Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iris. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iris before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Renewals Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iris:Your cover letter is your chance to shine! Tell us why you want to work at Iris specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iris!
How to prepare for a job interview at Iris
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
