At a Glance
- Tasks: Manage customer queries and complaints, ensuring smooth resolutions and positive relationships.
- Company: Join IRIS Software Group, a leading UK software company with a commitment to well-being and inclusion.
- Benefits: Enjoy flexible part-time hours, career growth opportunities, and a supportive work culture.
- Other info: Work in a hybrid environment with a focus on diversity and empowerment.
- Why this job: Make a real impact by helping customers and improving their experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
Part time - 3 days a week (2 in office) Manchester, Peterborough or Wigan (Hybrid)
As a Customer Relations Executive, you’ll take ownership of customer queries, complaints and escalations, working with teams across IRIS to drive cases through to resolution. You’ll be a key point of contact for customers, managing more complex situations, leading customer conversations and ensuring customers remain informed and supported throughout.
What You’ll Be Doing
- Own customer queries, complaints and escalations through to resolution
- Manage more complex customer cases and ensure agreed actions are delivered
- Lead customer calls and provide clear, professional updates
- Work with internal teams to resolve issues within agreed service levels
- Build positive customer relationships and confidently manage challenging conversations
- Identify recurring issues and contribute to service improvements
- Manage multiple cases and priorities effectively
What We’re Looking For
- Previous experience in customer service, customer relations, complaints or a similar customer-facing role
- Confidence speaking with customers over the phone and handling more challenging conversations
- Strong communication and relationship-building skills
- Good organisation and ability to manage multiple priorities
- A proactive, solutions-focused approach with the confidence to take ownership
- Comfortable working collaboratively with different teams to get the best outcome for the customer
Why You’ll Love Working Here
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
Ready to Apply?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:
- Application review — we assess your experience and potential
- Initial call — a short conversation to learn about you and share more about the role
- Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
- Final interview — meet the team and explore how you'll make an IMPACT at IRIS
We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.
Customer Relations Executive (Part-time) in Manchester employer: IRIS
IRIS Software Group is an exceptional employer, recognised as a Great Place to Work® for our dedication to employee well-being, inclusion, and professional development. As a Migration Consultant, you'll be part of a dynamic team driving significant cloud transformation in the education sector, with ample opportunities for career growth and the chance to make a meaningful impact on customer success. Our collaborative work culture fosters innovation and celebrates diversity, making it an ideal environment for those passionate about education payroll and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Executive (Part-time) in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like IRIS and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at IRIS and let us see your personality shine through!
We think you need these skills to ace Customer Relations Executive (Part-time) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and IRIS.
Get Familiar with Our Brand:Before applying, take some time to learn about IRIS and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at IRIS
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress IRIS.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which IRIS will surely appreciate.
