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For Companies At a Glance
- Tasks: Resolve complex technical challenges and support customers with escalated issues.
- Company: Join IRIS, a leader in financial customer support with a collaborative culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a real impact by solving problems and enhancing customer experiences.
- Qualifications: Experience in IT support, advanced SQL skills, and a collaborative mindset.
The predicted salary is between 35000 - 45000 £ per year.
IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges. You’ll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.
What you’ll be doing:
- Handling complex, technical customer support queries
- Acting as an escalation point for 2nd Line Support
- Writing and executing advanced SQL scripts
- Collaborating with internal teams to resolve product issues
- Supporting UAT and contributing to product improvements
- Ensuring a consistently high standard of customer experience
What you’ll bring:
- Strong experience in software or IT customer support
- Advanced SQL knowledge and hands-on investigation experience
- Excellent communication and problem-solving skills
- A collaborative mindset and strong customer focus
- Financials or accountancy system experience (advantageous)
If you enjoy solving complex problems and making a real impact for customers, this role is for you.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
3rd Line Customer Support Analyst in London employer: Iris
Contact Detail:
Iris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Customer Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IRIS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. Be ready to discuss how you've used advanced SQL in past roles. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your collaborative spirit! Think of examples where you’ve worked with teams to resolve issues. Highlighting your teamwork will resonate well with the hiring managers at IRIS.
✨Tip Number 4
Don’t wait around! Apply through our website as soon as you can. The sooner you get your application in, the better your chances are of landing that interview!
We think you need these skills to ace 3rd Line Customer Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in software or IT customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your advanced SQL knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about solving complex problems and how you can contribute to our team. Remember, we love a collaborative mindset, so let that come through in your writing.
Showcase Relevant Experience: If you’ve worked with financials or accountancy systems before, make sure to mention it! We’re looking for candidates who can hit the ground running, so any relevant experience will definitely give you an edge.
Apply Early!: We occasionally close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Iris
✨Know Your SQL Inside Out
Since the role requires advanced SQL knowledge, make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with writing and executing complex queries, and maybe even solve a few SQL problems on the spot.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and how you collaborated with others to find solutions.
✨Understand the Customer Experience
This role is all about ensuring a high standard of customer experience. Think about times when you went above and beyond for a customer. Be ready to share these stories and demonstrate your commitment to customer satisfaction during the interview.
✨Familiarise Yourself with Financial Systems
If you have any experience with financial or accountancy systems, make sure to mention it. Even if it's not a requirement, showing that you understand the context of the industry can set you apart from other candidates.