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- Tasks: Investigate and resolve complex customer queries while collaborating with internal teams.
- Company: Join a dynamic team at IRIS Financials, known for outstanding customer support.
- Benefits: Full-time role with opportunities for career development in a fast-paced environment.
- Other info: Apply quickly as vacancies may close early due to high demand.
- Why this job: Make a real difference by enhancing customer experiences and contributing to product improvements.
- Qualifications: Experience in customer support, strong problem-solving skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers. You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.
What you’ll be doing:
- Investigating and resolving escalated customer queries
- Supporting customers across IRIS Financials products
- Working with internal teams to resolve technical issues
- Contributing to continuous improvement and knowledge sharing
- Supporting UAT and product enhancements
What you’ll bring:
- Experience in a customer-facing or technical support role
- Strong problem-solving and communication skills
- Confidence working with software systems
- SQL or financial system exposure (desirable but not essential)
- A passion for delivering great customer experiences
If you’re looking to develop your career within a fast paced SaaS environment, this is a fantastic opportunity.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
2nd Line Customer Support Analyst in London employer: Iris
Contact Detail:
Iris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Customer Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role at IRIS Financials.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past roles where you resolved complex customer queries, as this will show you're ready for the 2nd Line Customer Support Analyst position.
✨Tip Number 3
Show your passion for customer service! During interviews, share stories that highlight your commitment to delivering great customer experiences. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace 2nd Line Customer Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing or technical support roles. We want to see how your skills align with the 2nd Line Customer Support Analyst position, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering great customer experiences and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: If you’ve got experience with SQL or financial systems, make sure to mention it! Even if it’s not essential, we appreciate candidates who are confident working with software systems. It could give you an edge over other applicants.
Apply Early!: We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Iris
✨Know Your Stuff
Make sure you brush up on IRIS Financials products and any relevant software systems. Familiarise yourself with common customer queries and how to resolve them, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved complex issues. Think about how you approached the problem, what steps you took, and the outcome. This will demonstrate your analytical skills and ability to handle escalated queries.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. During the interview, you'll need to explain technical issues to non-technical customers, so showcasing your communication skills is key. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Teamwork
Since you'll be working closely with 1st and 3rd Line teams, highlight your experience in collaborative environments. Share examples of how you've contributed to team success and knowledge sharing, as this aligns perfectly with the role's requirements.