At a Glance
- Tasks: Resolve complex technical challenges and support customers with escalated issues.
- Company: Join IRIS, a leader in financial customer support.
- Benefits: Competitive salary, collaborative environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Make a real impact by solving problems and enhancing customer experience.
- Qualifications: Experience in IT support, advanced SQL skills, and strong communication.
The predicted salary is between 35000 - 45000 € per year.
IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges. You'll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.
What you'll be doing:
- Handling complex, technical customer support queries
- Acting as an escalation point for 2nd Line Support
- Writing and executing advanced SQL scripts
- Collaborating with internal teams to resolve product issues
- Supporting UAT and contributing to product improvements
- Ensuring a consistently high standard of customer experience
What you'll bring:
- Strong experience in software or IT customer support
- Advanced SQL knowledge and hands-on investigation experience
- Excellent communication and problem-solving skills
- A collaborative mindset and strong customer focus
- Financials or accountancy system experience (advantageous)
If you enjoy solving complex problems and making a real impact for customers, this role is for you.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
3rd Line Customer Support Analyst (Not Specified) in Kensington employer: Iris
IRIS is an exceptional employer that fosters a collaborative and innovative work culture, where employees are encouraged to grow and develop their skills in a supportive environment. As a 3rd Line Customer Support Analyst, you will have the opportunity to tackle complex technical challenges while working closely with talented teams, ensuring a rewarding experience that directly impacts customer satisfaction. With a focus on employee development and a commitment to excellence, IRIS offers a unique advantage for those seeking meaningful and fulfilling careers in the financial technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Customer Support Analyst (Not Specified) in Kensington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at IRIS on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills. We know that advanced SQL knowledge is key for this role, so practice writing queries and solving problems to impress the interviewers.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss past experiences where you tackled complex technical issues. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line Customer Support Analyst (Not Specified) in Kensington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in software or IT customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your advanced SQL knowledge and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about solving complex technical challenges and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Collaboration Skills:Since this role involves working closely with internal teams, make sure to mention any past experiences where you’ve successfully collaborated with others. We love a team player who can communicate effectively!
Apply Early!:We occasionally close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Iris
✨Know Your SQL Inside Out
Since advanced SQL knowledge is crucial for this role, make sure you brush up on your SQL skills. Be prepared to discuss your experience with writing and executing SQL scripts, and maybe even solve a few SQL-related problems during the interview.
✨Showcase Your Problem-Solving Skills
This position involves handling complex technical challenges, so be ready to share specific examples of how you've tackled difficult issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving prowess.
✨Communicate Clearly and Effectively
Excellent communication is key in customer support roles. Practice explaining technical concepts in simple terms, as you may need to do this when dealing with customers or collaborating with internal teams. Clear communication can set you apart from other candidates.
✨Demonstrate Your Collaborative Mindset
Since you'll be working closely with Product and Development teams, it's important to show that you can collaborate effectively. Share examples of past teamwork experiences and how you contributed to achieving common goals, especially in high-pressure situations.
