International Payroll Operations Advisor

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

At IRIS, we help organisations around the world pay their employees accurately, securely and on time. Behind every successful international payroll is a team of people making sure everything happens exactly when it should. That's where this opportunity comes in.

We're looking for an organised, proactive and detail-focused International Payroll Operations Advisor to join our growing International Payroll team. This isn't a payroll processing role. Instead, you'll become the person who keeps everything moving behind the scenes - coordinating new client onboarding, managing operational data, working with colleagues across multiple countries, supporting payment deadlines and making sure every part of the operation runs smoothly.

If you enjoy organisation, solving problems, working with data and being the person who keeps everyone on track, we'd love to hear from you.

Location

This is a remote role, but you'll need to be based in the South or South East of England. Our team gets together once a month, either at our Heathrow Approach office or in Chichester, so you'll need to be within reasonable travelling distance of one of these locations. The rest of your time can be worked remotely.

Why This Role Matters

International payroll is all about precision. Every customer setup, every piece of information, every deadline and every process matters. As an International Payroll Operations Advisor, you'll play a key role in making sure our customers receive a seamless service from day one. You'll coordinate activity across multiple internal teams, maintain accurate operational data and help ensure payroll services are delivered successfully across more than 50 countries. It's a role where your organisation, attention to detail and ability to juggle multiple priorities genuinely make a difference every single day.

About the Team You’ll Join

You’ll join a close-knit team of six International Payroll Operations Advisors, led by an experienced International Business Operations Manager. Although this is a remote role, we're big believers in staying connected. The team comes together once a month for collaboration, planning and knowledge sharing, meeting either at our Heathrow Approach office or in Chichester. The rest of the time, you'll work remotely alongside colleagues based across the South of England.

What You’ll Be Doing

• Coordinating customer onboarding and ensuring everything is ready before payroll services begin.
• Maintaining accurate customer and operational information across multiple systems.
• Managing client contracts and onboarding data.
• Producing KPI and SLA reports accurately and on time.
• Reconciling implementation data to ensure complete accuracy.
• Supporting Anti-Money Laundering (AML) operational activities.
• Working closely with Payroll Operations, Commercial teams and external partners across multiple countries.
• Coordinating activity across several workstreams to keep projects moving and deadlines on track.
• Identifying opportunities to improve processes and make the team even more efficient.
• Helping deliver an excellent customer experience by ensuring everything happens accurately and on schedule.

What We’re Looking For

This role is perfect for someone who enjoys bringing order to complexity. You’ll probably be a great fit if you have experience as an:

• Operations Coordinator
• Operations Administrator
• Payroll Administrator looking to move away from payroll processing
• Payroll Operations Coordinator
• Project Coordinator
• Project Support Coordinator
• Finance Administrator
• Payments Administrator
• Banking Administrator
• Client Services Administrator
• Customer Operations Coordinator

We're particularly interested in people who have:

• Experience working in an operations administration or coordination role.
• Strong organisational and multitasking skills.
• Excellent Excel skills and confidence working with spreadsheets and data.
• Experience using CRM systems.
• Great attention to detail.
• Confidence managing multiple priorities and deadlines simultaneously.
• Strong communication skills and the ability to build relationships across different teams.
• A professional approach to handling confidential information.
• A customer-first mindset.
• Experience within payroll, payments or financial services would be highly beneficial, but it's not essential.

What's more important is your ability to coordinate multiple activities, stay organised and work accurately in a fast-paced operational environment. Candidates from finance, banking, payments, project support and similar administrative backgrounds have all transferred successfully into this type of role.

Why Apply?

This is a fantastic opportunity to join one of the UK's leading software businesses while developing specialist experience within international payroll operations. You’ll benefit from:

• Working with customers and colleagues across the globe.
• A varied role where no two days are the same.
• A supportive team that enjoys sharing knowledge and helping each other succeed.
• The opportunity to develop specialist knowledge in international payroll operations.
• A clear opportunity to progress into a Senior Operations Advisor role as you build your experience.
• The chance to build a long-term career within a growing international business.

If you're someone who thrives on organisation, enjoys working with people, loves spreadsheets almost as much as solving problems, and takes pride in getting the details right, you'll fit right in.

What Can You Expect From Our Application Process?

Our process is designed to help you understand the role, meet the team and show us how you think.

• Initial conversation with Talent Acquisition
• A first conversation to talk through your experience, what you’re looking for next, and whether the role feels like the right fit.
• Competency interview with the International Business Operations Manager
• We'll explore your organisational skills, attention to detail, experience managing multiple priorities and how you've worked with different teams to keep things running smoothly.
• Final interview with the International Business Operations Manager and another manager from the International Payroll team
• A more in-depth conversation about the role, the team and how your experience could help you succeed, with plenty of opportunity for you to ask questions too.

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.

What to expect from our hiring process

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

• Application review — we assess your experience and potential
• Initial call — a short conversation to learn about you and share more about the role
• Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
• Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.