At a Glance
- Tasks: Assist customers and manage high-quality accommodation while ensuring safety and security.
- Company: Great Places Housing Group, dedicated to wellbeing and community support.
- Benefits: Generous annual leave, healthcare savings, discounts, and pension contributions.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Minimum level 2 in English and Maths, customer service experience, and IT skills.
The predicted salary is between 25000 - 30000 € per year.
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you’ll be doing:
- Provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- Encourage feedback from customers, recording and responding to any complaints and compliments.
- Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- Follow financial procedures and take responsibility for all monies held and received.
- Responsible for communal cleaning and void cleaning, along with the wider team.
What you’ll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA: Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
- Reward & Recognition: You Count Rewards are individual rewards for going ‘above & beyond’.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream: You can access savings opportunities and early access to wages.
At Great Places, we believe the wellbeing of our colleagues is vital to enable them to deliver great services; all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.
All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Housing and Wellbeing Assistant employer: Iris
Great Places Housing Group is an exceptional employer that prioritises the wellbeing of its colleagues, offering a supportive work culture and numerous benefits such as generous annual leave, a robust pension scheme, and access to healthcare savings. As a Housing and Wellbeing Assistant, you will be part of a dedicated team in a dynamic environment, with opportunities for personal growth and development while making a meaningful impact on the lives of customers. With additional perks like transport assistance and discounts on various services, Great Places truly values and invests in its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Wellbeing Assistant
✨Tip Number 1
Get to know the company! Research Great Places and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it's crucial to convey a positive image. Role-play common scenarios with friends or family to boost your confidence in handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and wellbeing. Building relationships can give you insider info and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Great Places team.
We think you need these skills to ace Housing and Wellbeing Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing a customer-facing service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your courteous and helpful manner.
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate candidates who can complete tasks accurately, especially when under pressure, so demonstrate this in your written application.
Communicate Clearly:Your written communication skills are crucial, so keep your application clear and concise. Use straightforward language and structure your thoughts logically to reflect the positive image we value at Great Places.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Iris
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housing and Wellbeing Assistant. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like customer service and safety protocols.
✨Showcase Your Customer Service Skills
Since this role is all about providing assistance to customers, be ready to share specific examples from your past experiences where you successfully handled customer enquiries or complaints. Highlight your ability to maintain a courteous and helpful manner, even under pressure.
✨Demonstrate Attention to Detail
The job requires accuracy and attention to detail, especially when dealing with financial procedures and health and safety inspections. Prepare to discuss how you've managed similar responsibilities in previous roles, ensuring you convey your methodical approach to tasks.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or how they handle safeguarding concerns. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
