At a Glance
- Tasks: Lead a team of support analysts to ensure top-notch customer service and satisfaction.
- Company: Join IRIS Software Group, a leader in innovative software solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic environment focused on service excellence and teamwork.
- Why this job: Make a real difference by mentoring and leading a passionate team.
- Qualifications: Experience in customer support and strong leadership skills required.
The predicted salary is between 36000 - 44000 £ per year.
IRIS Software Group is seeking a Customer Support Team Leader to lead a small team of 2nd and 3rd Line Support Analysts, driving high service levels and customer satisfaction. You will mentor staff, manage escalations, and work with Product, Development, Customer Success and Account Management to deliver optimal outcomes for customers.
We value leadership, coaching and a customer-centric mindset, with responsibilities covering:
- Performance metrics
- Resource planning
- Recruitment
- Stakeholder management
Customer Support Team Lead — Elevate Service & Growth employer: Iris
IRIS Software Group is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the finance sector. With a strong commitment to employee development, you will have access to continuous learning opportunities and the chance to work alongside industry experts in a supportive culture. Located in a vibrant area, our team enjoys a healthy work-life balance and the unique advantage of being part of a global organisation that values diversity and inclusion.
