Resettlement Officer in Bury

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. This post has a specific focus on move on, resettlement work and creating strong partnerships with landlords that will lead to increased move on and homelessness prevention.

What you’ll be doing:

• To assist our customers to identify their strengths, development needs and risks to jointly develop a move on plan to build on or address these, including coaching and assisting customers to achieve greater independence;
• To encourage community cohesion, identifying opportunities for individuals to come together, share their experiences, culture and celebrate diversity;
• To assist customers to access other agencies and their services and know of the services within the wider community;
• To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; and understand the different types of tenure;
• To ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken;
• To develop and maintain effective working relationships with peers in relevant organisations or agencies to ensure customers are properly supported in accordance with their identified plans;
• To create partnerships with social landlords, private landlords and explore various different options for the tenants.

What you’ll need:

• Relevant professional qualifications/memberships (Institute of Customer Service qualification) OR willing to study towards;
• Qualified to minimum level 2 in English and Maths;
• Evidence of well-developed IT and keyboard skills;
• Hold a full UK driving license and have access to a vehicle for use at work.

What we need from you:

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects;
• Experience of working in Housing Management is desirable;
• Experience of move on and resettlement work is required;
• Experience of using a strength based approach to assist customers to achieve their goals is desirable;
• Experience of administration and recording procedures, with an in depth understanding of confidentiality;
• Ability to engage and to build relationships with partnering or potential partner agencies or organisations;
• Experience and understanding of safeguarding;
• Good written and verbal communication;
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems;
• Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem;
• Demonstrable coaching skills in promoting independence;
• Use of the relevant range of Microsoft Office applications.

What we give you in return for your hard work and commitment:

• Pension: DC Scheme (up to 10% contribution from both colleague and Great Places);
• WPA: Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members;
• The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more;
• Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays;
• Reward & Recognition: You Count Rewards are individual rewards for going ‘above & beyond’;
• Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates;
• Wage Stream: You can access savings opportunities and early access to wages.

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).