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- Tasks: Assist customers with accommodation services and ensure safety and security.
- Company: A dedicated organisation focused on wellbeing and high-quality services.
- Benefits: Generous annual leave, healthcare options, discounts, and pension contributions.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Minimum level 2 in English and Maths, customer service experience required.
The predicted salary is between 24000 - 30000 £ per year.
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you’ll be doing
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with our clients' procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you’ll need
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of our client through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment
- Pension: DC Scheme (up to 10% contribution from both colleague and our client).
- WPA: Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
- Reward & Recognition: You Count Rewards are individual rewards for going ‘above & beyond’.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream: You can access savings opportunities and early access to wages.
Our client believes the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work. Our client is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Housing and Wellbeing Assistant (Permanent) in Blackburn employer: Iris
Contact Detail:
Iris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Wellbeing Assistant (Permanent) in Blackburn
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the role of Housing and Wellbeing Assistant, especially your customer service experience.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you've successfully handled customer complaints or safety concerns. This will demonstrate your ability to think on your feet and maintain a positive image.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Housing and Wellbeing Assistant (Permanent) in Blackburn
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing a customer-facing service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your courteous and helpful manner.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate attention to detail, so make sure your spelling and grammar are spot on. A well-structured application reflects your ability to communicate effectively!
Demonstrate Your IT Proficiency: Since you'll be using various IT systems and Microsoft Office applications, mention any relevant skills or experiences you have. We love seeing candidates who are tech-savvy and can adapt to new tools quickly.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Iris
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housing and Wellbeing Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer enquiries and ensuring safety and security. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent customer service, prepare examples from your past experiences where you've successfully assisted customers or resolved complaints. Highlight your ability to maintain a courteous and helpful manner, even under pressure, as this is crucial for the role.
✨Demonstrate Attention to Detail
The job requires completing tasks accurately and on time, so be ready to discuss how you manage your workload and ensure attention to detail. You might want to share specific instances where your meticulousness made a difference, especially in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. This could be about their approach to customer feedback or how they handle safeguarding concerns. It shows you're genuinely interested in the role and helps you assess if it's the right fit for you.