At a Glance
- Tasks: Resolve complex technical challenges and support customers with escalated issues.
- Company: Join IRIS, a leader in financial customer support.
- Benefits: Competitive salary, collaborative environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement.
- Why this job: Make a real impact by solving problems and enhancing customer experience.
- Qualifications: Experience in IT support, advanced SQL skills, and strong communication.
The predicted salary is between 35000 - 45000 € per year.
IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges. You'll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development teams to deliver the right outcomes.
What you'll be doing:
- Handling complex, technical customer support queries
- Acting as an escalation point for 2nd Line Support
- Writing and executing advanced SQL scripts
- Collaborating with internal teams to resolve product issues
- Supporting UAT and contributing to product improvements
- Ensuring a consistently high standard of customer experience
What you'll bring:
- Strong experience in software or IT customer support
- Advanced SQL knowledge and hands-on investigation experience
- Excellent communication and problem-solving skills
- A collaborative mindset and strong customer focus
- Financials or accountancy system experience (advantageous)
If you enjoy solving complex problems and making a real impact for customers, this role is for you.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
3rd Line Customer Support Analyst employer: Iris
At IRIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Financials customer support team is dedicated to employee growth, providing opportunities for professional development and the chance to tackle complex challenges in a supportive environment. Located in a vibrant area, we offer competitive benefits and a commitment to maintaining a high standard of customer experience, making IRIS a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Customer Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at IRIS or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your SQL skills and technical problem-solving techniques. We recommend practising common scenarios you might face as a 3rd Line Customer Support Analyst to show off your expertise.
✨Tip Number 3
Show your collaborative side! During interviews, highlight examples of how you've worked with product and development teams in the past. This will demonstrate that you're not just a lone wolf but a team player who can help resolve complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at IRIS.
We think you need these skills to ace 3rd Line Customer Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in software or IT customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your advanced SQL knowledge and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about solving complex problems and how you can contribute to our Financials customer support team. Keep it engaging and relevant to the job description.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Early!:We occasionally close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Iris
✨Know Your SQL Inside Out
Since advanced SQL knowledge is crucial for this role, make sure you brush up on your SQL skills before the interview. Be prepared to discuss your experience with writing and executing complex queries, and maybe even solve a few SQL problems on the spot.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and how you collaborated with others to find solutions.
✨Understand the Product and Customer Needs
Research IRIS and their Financials customer support offerings. Familiarise yourself with common issues customers face and think about how you would approach resolving them. This shows your proactive attitude and genuine interest in improving customer experience.
✨Communicate Clearly and Confidently
As communication is key in this role, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully. Demonstrating your ability to convey complex information simply will impress the interviewers.
