Overview
In this role you will lead payroll-focused SaaS implementations for customers, translating their payroll processes into configuration, data migration and go-live support. You’ll work closely with cross-functional teams to ensure successful deployments and client adoption. The role combines hands-on configuration, data integration and training to enable customers to run payroll efficiently. You’ll solve complex setup challenges at scale and impact millions of users globally.
Pay / Benefits
- specialist payroll technology focus
- ownership of customer implementations
- support from experienced colleagues
- exposure to Product, Engineering, Customer Success and Sales
- continuous professional development opportunities
Responsibilities
- Manage payroll software implementations for new and existing customers
- Understand customers’ payroll processes and requirements and translate these into the right software setup
- Configure SaaS products, workflows and customer-specific requirements
- Support payroll data migration, integrations and testing
- Work with APIs, ETL processes and data transformation where required
- Guide customers through user acceptance testing and readiness for go-live
- Deliver training and explain software clearly to customers
- Support customers during go-live and their transition into ongoing support
- Manage multiple customer projects and priorities at the same time
- Work with Sales, Product, Engineering and Customer Success to resolve issues and deliver successful outcomes
- Keep customers informed about progress, timelines, risks and issues
- Travel to customer sites when required
Key requirements
- Hands-on payroll experience and a good understanding of payroll processes – essential
- Experience in SaaS/software implementation, onboarding or technical consulting
- Experience working directly with customers to understand requirements and implement solutions
- Experience with payroll software or systems
- Understanding of software configuration, workflows and integrations
- Experience with APIs, ETL, data migration or data transformation
- Confidence managing several customers, projects or priorities
- The ability to explain software and technical information in simple terms
- Experience with Salesforce, Jira, Confluence or similar tools would be useful
- Clear communication
- Customer-focused approach
- Problem-solving and troubleshooting
- Payroll systems and processes
- SaaS implementation and onboarding
- Software configuration and workflows
Payroll Onboarding Consultant employer: Iris Software
At IRIS Software Group, we pride ourselves on being a Great Place to Work certified employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Marketing Events Specialist, you'll have the opportunity to influence millions globally while enjoying continuous learning and career growth in a dynamic remote environment. Join us and be part of a team that celebrates diversity and empowers every individual to make a meaningful impact.
