At a Glance
- Tasks: Build strong relationships and guide customers to maximise their success with our software.
- Company: Join one of the UK's largest privately held software companies, trusted by over 100,000 businesses.
- Benefits: Competitive salary, commission, hybrid work, and career development opportunities.
- Other info: Be part of a diverse culture that celebrates individuality and promotes growth.
- Why this job: Make a real impact by helping clients achieve their goals and become brand advocates.
- Qualifications: Strong communication skills and experience in customer success or account management.
The predicted salary is between 49500 - 60500 £ per year.
About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
Hybrid (2-3 days a week) Competitive + Commission Manchester or Slough
Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success? If so, we’d love to hear from you!
About the role:
As a Customer Success Executive, you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clients get maximum value from our market-leading software, supporting them at every step of the customer journey. From onboarding and product training to adoption, retention, and beyond—you’ll be the bridge between our solutions and our customers’ success. You’ll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.
What you’ll be doing:
- Managing a portfolio of customers and acting as their primary point of contact
- Building trusted advisor relationships and guiding customers to achieve their goals
- Leading the onboarding process and ensuring customers achieve value quickly
- Driving adoption, satisfaction, renewals, and expansion opportunities
- Conducting regular check-ins, business reviews, and on/off-site meetings
- Acting as the “voice of the customer” internally to shape product and service improvements
- Maintaining a deep understanding of our products and advising on best practices
- Creating customer success plans, tracking customer health, and proactively addressing risks
- Partnering with teams across the business to deliver seamless customer experiences
What we’re looking for:
- Strong relationship-building and communication skills
- Proven experience in customer success, account management, or a client-facing role
- Ability to manage multiple customers and projects at once
- A proactive problem-solver with a customer-first mindset
- Comfortable engaging with senior stakeholders and driving value conversations
Why join us?
- Be part of a company that’s transforming the HCM space with innovative solutions
- Work with passionate teams and supportive leadership
- Opportunities to develop your career within a growing Customer Success function
- Competitive salary, benefits, and performance-related incentives
Why You’ll Love Working Here
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
Ready to Apply?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:
- Application review — we assess your experience and potential
- Initial call — a short conversation to learn about you and share more about the role
- Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
- Final interview — meet the team and explore how you'll make an IMPACT at IRIS
We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.
Location: IRIS Software Group, Manchester
Employment Type: Full time
Department: IRIS
Customer Success Executive in Manchester employer: Iris Software
IRIS Education is an exceptional employer, offering a dynamic work environment where marketing is valued and your contributions directly impact the UK education sector. With a strong commitment to employee development, generous benefits, and a culture that prioritises wellbeing and inclusivity, you'll find ample opportunities for growth and collaboration within a supportive team. Join us in making a meaningful difference while advancing your career in one of the UK's leading education technology companies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iris Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iris Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iris Software:Your cover letter is your chance to shine! Tell us why you want to work at Iris Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iris Software!
How to prepare for a job interview at Iris Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
