At a Glance
- Tasks: Manage customer renewals and provide outstanding service to education clients.
- Company: Join one of the UK's largest software companies, trusted by over 100,000 businesses.
- Benefits: Competitive salary plus commission, hybrid work, and continuous learning opportunities.
- Other info: Great culture that celebrates diversity and supports career growth.
- Why this job: Make a real impact in education while building strong customer relationships.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
About IRISIRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running.
Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.
We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
Competitive + Commission Manchester or Slough, UK (Hybrid)At IRIS, we help schools, academies, and education providers streamline their operations through market-leading software solutions.
We're looking for a Customer Renewals Advisor to join our Education team, managing a portfolio of customers and ensuring they receive outstanding service throughout their renewal journey.
This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working in a commercially driven environment where customer retention and satisfaction are at the heart of everything we do.
As a Customer Renewals Advisor, you'll take ownership of a portfolio of education customers, ensuring renewals are managed efficiently, professionally, and with a strong focus on retention and customer success.
Delivering a friendly, responsive, and professional service via phone, email, and Microsoft Teams.
Building strong relationships with customers, becoming a trusted point of contact throughout the renewal process.
Maximising renewal revenue opportunities while maintaining excellent customer service standards and compliance with company policies.
Managing a portfolio of mid to upper-tier customers, ensuring a seamless and positive customer experience.
Working closely with Sales, Customer Success Managers, and other internal teams to support customer retention and growth.
Maintaining a strong understanding of IRIS products, services, and developments within the education sector.
Ensuring service level agreements (SLAs) are consistently achieved through effective workload management and prioritisation.
Participating in team meetings, business updates, and company initiatives while demonstrating commercial awareness and customer-focused thinking.
Proven experience in a customer-facing role, whether over the phone, online, or in person.
Strong communication skills with the ability to build rapport and develop long-term customer relationships.
Good working knowledge of Microsoft Office, including Outlook.
A proactive, enthusiastic approach and a genuine passion for delivering excellent customer service.
Previous experience in sales, account management, customer retention, renewals, or customer success.
Experience using Salesforce or a similar CRM platform.
Experience working against service levels, targets, or customer retention objectives.
Continuous learning and career development opportunities.
A culture that celebrates diversity and empowers every individual.
Application review — we assess your experience and potential Initial call — a short conversation to learn about you and share more about the role Skills assessment — tailored to the position, e. g. case study, coding challenge or portfolio review Final interview — meet the team and explore how you'll make an IMPACT at IRISWe'll always walk you through the specific stages at the start of the process so you can prepare with confidence.
If you need any adjustments or accommodations during the process, let us know, we're committed to making this experience accessible for everyone.
Location IRIS Software Group, Manchester Employment Type Full time Department IRIS IRIS Customer Success
Customer Renewal Advisor in Manchester employer: Iris Software
At IRIS Software Group, we pride ourselves on being a Great Place to Work certified employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Marketing Events Specialist, you'll have the opportunity to influence millions globally while enjoying continuous learning and career growth in a dynamic remote environment. Join us and be part of a team that celebrates diversity and empowers every individual to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Renewal Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iris Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iris Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Renewal Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iris Software:Your cover letter is your chance to shine! Tell us why you want to work at Iris Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iris Software!
How to prepare for a job interview at Iris Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
