Customer Marketing Executive in Manchester

IRIS Education is part of IRIS Software Group, one of the UK's largest privately held software companies. Our Education division serves over 12,000 schools and trusts globally, providing finance, HR, payroll, compliance, and school management solutions across brands including iSAMS, Every, IRIS Financials, and ParentMail.

As a Customer Marketing Executive, you will be at the heart of our customer marketing team, delivering day-to-day activities that bring our advocacy and customer marketing programme to life. This role sits at the centre of the programme's operational delivery.

Key responsibilities

• Coordinate the production of video testimonials and written case studies, managing customer liaison, briefing, and handoff to production teams.
• Manage day-to-day communications for the IRIS Education thought leader community, keeping members informed and engaged between formal events.
• Deliver planned campaigns to customer segments across relevant channels, including budget season content, compliance guides, product tips, and peer insight communications.
• Support delivery of product-specific retention campaigns across the IRIS Education portfolio.
• Maintain the advocate and customer database, ensuring contact records, engagement history, and content preferences are accurate and current.
• Track and report on programme engagement metrics monthly, providing clear and accurate updates to support senior stakeholder reporting.
• Work cross-functionally with Content, Demand Generation, and Customer Success to align activity across the broader marketing programme.

About you

You are organised, proactive, and comfortable managing multiple workstreams at once, with a genuine interest in building relationships with customers.

You’ll bring:

• Experience in a marketing, customer engagement, or customer-facing execution role.
• Strong organisational skills, with the ability to manage concurrent workstreams and meet deadlines.
• Good written communication, with experience creating clear, professional content for external audiences.
• Comfort working cross-functionally and building relationships with internal and external stakeholders.
• Attention to detail, particularly around data accuracy and customer communications.

Bonus if you have:

• Familiarity with CRM or marketing automation tools such as Marketo, HubSpot, or Salesforce.
• Exposure to B2B, edtech, or a sector serving schools or public institutions.

Why join us?

Join a function being built from the ground up, with real scope to shape how it operates. Work in a team that is investing in customer relationships as a genuine business priority. Be part of a collaborative environment where your work has a direct and visible commercial impact.

If you're a motivated marketing executive ready to make a real impact in education technology, we'd love to hear from you.

Please note: vacancy may be closed early due to high volume of applications.

The Benefits

• Generous holiday allowance.
• Charity / volunteering days.
• Income protection insurance.
• Life assurance.
• Employee Assistance Program.
• Private healthcare.
• Enhanced maternity pay.
• Additional discount schemes.
• Cycle to work scheme.

Developing your career

We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:

• Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.
• Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.
• Offering regular training and development programmes tailored to each employee’s development needs and providing a commitment to a ‘learning culture’ which shares knowledge, best practice and our long-standing expertise between employees.
• We’re committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.
• Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.