Overview
As Director of Engineering (InfraOps), you will lead a global InfraOps function responsible for federated operations, core infrastructure, datastores, and near 24/7 incident support. You’ll shape the operating model, governance, and supplier relationships to enable product teams while balancing cost, resilience, and service quality. You will manage a ~45-strong engineering cohort across multiple geographies, focusing on capability building and accountability rather than hands-on technical delivery. This is a strategic leadership role with clear impact on large-scale software operations and cost efficiency.
Responsibilities
- Shape and operate the InfraOps function: structure, service offering, and ways of working
- Define boundaries and ownership between InfraOps and product engineering teams
- Set objectives, KPIs, and service expectations aligned to Engineering goals
- Lead cross-geography managers and partners; workforce and succession planning
- Govern service desk operations, incident management, and on-call coverage
- Manage platforms, tooling, and supplier relationships; cost, renewal, licensing, governance
- Ensure compliance and risk controls (SOC 2, ISO 27001, GDPR) and disaster recovery readiness
- Own budget, headcount, capacity modelling, and investment planning
- Drive continuous improvement in service delivery and operational governance
- Maintain strong governance around change management, releases, and access administration
Key requirements
- Degree-qualified in Computer Science, Engineering or related discipline, or equivalent industry experience
- Experience at Director level running an InfraOps/operations function of similar scale
- 10+ years in infrastructure/InfraOps/ops engineering; 3+ years line-managing managers
- Experience supporting multiple product teams in a central InfraOps function
- Budgets, headcount and supplier commercial ownership (renewals, negotiations, cost optimisation)
- Experience with service desk, incident management, and 24/7 support models
- Multi-cloud knowledge (Azure, AWS) and hybrid/private-cloud experience
- Experience with compliance frameworks (SOC 2, ISO 27001, GDPR)
- Strong commercial acumen and ability to articulate cost/value to execs
- Executive stakeholder management and cross-functional collaboration
- Cross-functional relationship building
- Delegation and accountability
- Decisiveness under pressure
- Multi-cloud (Azure, AWS)
- Service desk governance and incident management
- FinOps, cost visibility and forecasting
Director of Engineering (InfraOps) employer: Iris Software
At IRIS Software Group, we pride ourselves on being a Great Place to Work certified employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Marketing Events Specialist, you'll have the opportunity to influence millions globally while enjoying continuous learning and career growth in a dynamic remote environment. Join us and be part of a team that celebrates diversity and empowers every individual to make a meaningful impact.
