About IRISIRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. Customer Renewals Team LeadLocation: ManchesterTeam: Approx. 5 direct reportsDepartment: Customer RenewalsCompany: IRIS Software Group Ready to take the next step in your leadership career?We’re looking for a passionate, commercially minded Customer Renewals Team Lead to join IRIS Software Group and lead a team of Customer Renewals Associates and Advisors.This is a brilliant opportunity for someone who loves developing people, building high-performing teams and delivering fantastic customer experiences — while having a direct impact on customer retention and recurring revenue.You'll be at the heart of the Renewals function, coaching your team, improving performance and helping us create an even stronger experience for our customers. What will you be doing?You'll take ownership of the day-to-day leadership and performance of your team, including:Leading, coaching and developing a team of Customer Renewals Associates and Advisors Setting clear KPIs and helping your team achieve and exceed their targets Running regular 1:1s, coaching sessions, performance reviews and development plans️ Creating a positive, accountable and customer-focused team culture Driving customer retention and renewal performance Identifying customer risks and supporting the team with more complex retention conversations Helping maximise recurring revenue and long-term customer value Working closely with Sales, Customer Success, Finance, Support, RevOps and Operations Identifying opportunities to improve processes, efficiency and the overall customer experience Supporting onboarding, succession planning and capability development across the team What are we looking for?We'd love to speak to someone who has: Previous experience in a Team Lead, Supervisor or people leadership role Experience within customer renewals, retention or account management A commercial mindset and confidence working with performance data and KPIs️ Excellent communication and relationship-building skills A proactive approach to problem-solving and continuous improvement The ability to prioritise and keep calm in a fast-paced environment Experience within a technology or software business would be a bonus A genuine passion for coaching and developing peopleWhy You’ll Love Working HereImpact: Your work will influence millions globally.Growth: Continuous learning and career development opportunities.Belonging: A culture that celebrates diversity and empowers every individual.Ready to Apply?Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.What to expect from our hiring processOur process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:Application review — we assess your experience and potentialInitial call — a short conversation to learn about you and share more about the roleSkills assessment — tailored to the position, e.g. case study, coding challenge or portfolio reviewFinal interview — meet the team and explore how you'll make an IMPACT at IRISWe'll always walk you through the specific stages at the start of the process so you can prepare with confidence.If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.LocationIRIS Software Group, ManchesterEmployment TypeFull timeLocation TypeHybridDepartmentIRIS Deadline to ApplySeptember 24, 2026 at 11:00 PM UTC
Customer Renewals Team Lead employer: Iris Software
At IRIS Software Group, we pride ourselves on being a Great Place to Work certified employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Marketing Events Specialist, you'll have the opportunity to influence millions globally while enjoying continuous learning and career growth in a dynamic remote environment. Join us and be part of a team that celebrates diversity and empowers every individual to make a meaningful impact.
