At a Glance
- Tasks: Manage key customer contracts and ensure smooth service delivery.
- Company: Join IRIS Software Group, a leading UK software company with a focus on well-being and inclusion.
- Benefits: Enjoy competitive salary, career growth, and a supportive work culture.
- Other info: Collaborative team environment with opportunities for personal and professional development.
- Why this job: Make a real impact by building strong customer relationships and ensuring contract success.
- Qualifications: Experience in managing complex contracts and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
This role is about making sure that happens.
Why This Role Matters
You’ll take ownership of some of our largest and most important customer contracts. These aren’t just agreements - they’re long-term partnerships. What’s written in the contract needs to be delivered consistently, accurately, and without friction. Your job is to make sure:
- Customers get exactly what they’ve been promised
- Services are delivered properly and on time
- Any changes are managed clearly and correctly
- Relationships stay strong and continue to grow
When this role works well, customers stay, trust builds, and the business grows.
About the Team You'll Join
You’ll join our Education Customer Services team, working closely with delivery, finance, legal, and technical teams. It’s a hands-on, collaborative environment where people take ownership, solve problems quickly, and focus on getting things right for the customer.
What You'll Be Doing
- Owning key contracts end-to-end - from delivery through to renewal
- Acting as the main contact for customers on all contract and service matters
- Making sure we deliver in line with terms, SLAs, and commitments
- Leading change control - keeping contracts accurate as things evolve
- Running regular customer reviews to track performance and resolve issues
- Spotting risks early and fixing problems before they escalate
- Supporting billing and revenue forecasting linked to your contracts
- Working across teams to keep delivery aligned and consistent
- Building strong, trusted relationships with your customers
What We’re Looking For
Essential
- Experience managing large or complex contracts in a service environment.
- Strong understanding of how contracts work commercially and operationally.
- Confidence owning customer relationships and having direct conversations.
- Ability to balance detail (T&Cs, SLAs) with the bigger commercial picture.
- Comfortable working across multiple teams to get things done.
- Highly organised, with the ability to manage several priorities at once.
- A proactive mindset – you take ownership and don't wait for problems to grow.
Highly desirable
- Experience managing contracts or service delivery within the education sector (schools, MATs, colleges, universities or education software suppliers).
Advantageous
- Experience within education software, managed services, HR, payroll or SaaS environments.
What You’ll Gain
- Ownership of high-value, high-impact contracts
- Real influence over customer experience and commercial outcomes
- Visibility across senior stakeholders and key accounts
- A role where your decisions and actions genuinely make a difference
- Clear opportunities to grow your career within IRIS
What Can You Expect From Our Application Process?
We like to keep things simple, transparent, and fair:
- Apply online - Just upload your CV and tell us why you’re interested in the role.
- Initial Interview (plus Online Assessments) - A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire).
- Stage One - A competency-based interview with our Senior Manager, Customer Services (Education).
- Stage Two - A final interview with our Senior Director, Operations (Education).
This is a strong fit for someone who enjoys owning contracts, working closely with customers, and making sure things are delivered properly - not just agreed on paper. If you want a role where you can combine operational delivery, commercial thinking, and customer impact, this is it.
#LifeAtIRIS
Why You’ll Love Working Here
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
Ready to Apply?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.
Location
IRIS Remote, UK
Employment Type
Full time
Location Type
Remote
Department
IRIS IRIS Customer Support
Contracts Manager employer: Iris Software
IRIS Education is an exceptional employer, offering a dynamic work environment where marketing is valued and your contributions directly impact the UK education sector. With a strong commitment to employee development, generous benefits, and a culture that prioritises wellbeing and inclusivity, you'll find ample opportunities for growth and collaboration within a supportive team. Join us in making a meaningful difference while advancing your career in one of the UK's leading education technology companies.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Contracts Manager at Iris Software!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Iris Software or be willing to refer you for that Contracts Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Iris Software who’s on the lookout for their next Contracts Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Contracts Manager role at Iris Software!
We think you need these skills to ace Contracts Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Iris Software. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Iris Software
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Iris Software. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
