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For Companies At a Glance
- Tasks: Support and implement digital solutions for hotels, ensuring customer satisfaction.
- Company: Join IRIS, a global leader in hotel digital solutions with a vibrant culture.
- Benefits: Enjoy 25 days holiday, birthday leave, and continuous training opportunities.
- Why this job: Make a real impact in the hospitality industry while developing your technical skills.
- Qualifications: Technical knowledge of Apple and Microsoft systems; excellent communication skills required.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 30000 - 40000 £ per year.
IRIS is the global market leader in providing digital solutions for hotels to better serve their guests with Food and Beverage (F&B), Service and information requests. Supplied as a Software as a Service (SaaS) platform since 2010, IRIS works with many of the world’s leading chains including Marriott, Hilton, Mandarin Oriental, IHG and Four Seasons and has provided thousands of hotels on every continent across the world with mobile, tablet and web apps.
THE ROLE
To cater for growth over the last 6 months we are recruiting for the position of a Support and Delivery Technician, responsible for implementing our applications across hotels and restaurants worldwide. The role is a customer facing role where you will be responsible for delivering both from a technical standpoint, the IRIS suite of applications. The successful candidate will work as part of the wider technical team and will be provided with a structured training program and continuous development.
PRIMARY DUTIES AND RESPONSIBILITIES
- Take responsibility for the prompt resolution of customer problems by acting as the incident's primary owner until its completion, ensuring support tickets are escalated and followed up by higher tier support staff.
- Perform triage of incoming support requests, internal and external.
- Liaise with the Delivery and Support team to find and implement resolutions to support requests in a timely and efficient manner.
- Research problems in order to find solutions both in the Apple and Microsoft ecosystems.
- Liaise with customers in house IT departments.
- Assist with deployments (remote) in customer sites.
- Assist the Delivery and Support team with general sys admin tasks as well as delivery tasks.
- Create and maintain documentation relating to support and delivery.
- Isolate and flag any support issues that may have a negative effect on operations and report those in a clear and concise manner.
REQUIRED SKILLS AND QUALIFICATIONS
- Proven technical knowledge of Apple and Microsoft hardware.
- Maintaining Microsoft and Apple environments.
- Proven technical knowledge of mobile device platforms.
- Basic understanding of Network infrastructure – wireless as well as wired.
- Excellent communication skills, including being able to break down complex technical topics.
- Ability to work unsupervised.
- Ability to write clear and concise documentation.
- Willingness to partake in out of hours support.
- Experience of delivering support in line with an established framework MOF/ITIL.
- Basic understanding of web-based technologies and applications.
- Ability to quickly learn and absorb new systems and products.
- Ability to work in a fast paced, high intensity environment.
- Ability to act professionally and to stay calm in high pressure situations.
DESIRED SKILLS
- Hospitality Industry Experience.
- Previous experience in a similar role.
- Experience working with Oracle Simphony or other Similar POS providers, a bonus.
BENEFITS
25 Days Holiday + Birthday Holiday
Application Support Engineer in London employer: IRIS Software Systems Ltd
Contact Detail:
IRIS Software Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle customer problems effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your technical skills, especially with Apple and Microsoft environments, and any relevant experience in the hospitality industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our mission at IRIS. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure your application showcases your excellent communication skills. Whether it's through clear documentation or breaking down complex topics, we want to see how you can connect with others.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at IRIS Software Systems Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of both Apple and Microsoft hardware. Be ready to discuss how you've maintained these environments in the past, as well as any experience you have with mobile device platforms. This will show that you're not just familiar with the tech, but that you can handle it like a pro.
✨Communicate Clearly
Since this role involves liaising with customers and internal teams, practice breaking down complex technical topics into simple terms. Think about examples from your past where you successfully communicated technical issues to non-technical people. This will demonstrate your excellent communication skills and your ability to work effectively in a customer-facing role.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved customer problems or triaged support requests. Highlight your approach to finding solutions, especially in high-pressure situations. This will showcase your ability to stay calm and professional while delivering top-notch support.
✨Familiarise Yourself with the Hospitality Industry
If you have any experience in the hospitality sector, be sure to mention it! Understanding the unique challenges faced by hotels and restaurants can set you apart from other candidates. If you don’t have direct experience, do some research on common issues in the industry to show your enthusiasm and willingness to learn.