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For Companies At a Glance
- Tasks: Support and implement innovative applications for hotels and restaurants worldwide.
- Company: Join IRIS, a leading digital solutions provider in the hospitality industry.
- Benefits: Enjoy 25 days holiday, flexible working, and personal development opportunities.
- Why this job: Make a real impact in the hospitality sector while developing your technical skills.
- Qualifications: Technical knowledge of Apple and Microsoft systems; excellent communication skills required.
- Other info: Dynamic work environment with exciting company socials and career growth potential.
The predicted salary is between 30000 - 35000 £ per year.
THE COMPANY
IRIS is the global market leader in providing digital solutions for hotels to better serve their guests with Food and Beverage (F&B), Service and information requests. Supplied as a Software as a Service (SaaS) platform since 2010, IRIS works with many of the world’s leading chains including Marriott, Hilton, Mandarin Oriental, IHG and Four Seasons and has provided thousands of hotels on every continent across the world with mobile, tablet and web apps, backed by a leading West Coast venture capital firm.
THE ROLE
Salary £30k-£35k. To cater for growth over the last 6 months we are recruiting for the position of a Support and Delivery Technician, responsible for implementing our applications across hotels and restaurants worldwide. The role is a customer facing role where you will be responsible for delivering both from a technical standpoint, the IRIS suite of applications. The successful candidate will work as part of the wider technical team and will be provided with a structured training program and continuous development.
PRIMARY DUTIES AND RESPONSIBILITIES
- Take responsibility for the prompt resolution of customer problems by acting as the incident's primary owner until its completion, ensuring support tickets are escalated and followed up by higher tier support staff.
- Perform triage of incoming support requests, internal and external.
- Liaise with the Delivery and Support team to find and implement resolutions to support requests in a timely and efficient manner.
- Research problems in order to find solutions both in the Apple and Microsoft ecosystems.
- Liaise with customers in house IT departments.
- Assist with deployments (remote) in customer sites.
- Assist the Delivery and Support team with general sys admin tasks as well as delivery tasks.
- Create and maintain documentation relating to support and delivery.
- Isolate and flag any support issues that may have a negative effect on operations and report those in a clear and concise manner.
REQUIRED SKILLS AND QUALIFICATIONS
- Proven technical knowledge of Apple and Microsoft hardware.
- Maintaining Microsoft and Apple environments.
- Proven technical knowledge of mobile device platforms.
- Basic understanding of Network infrastructure – wireless as well as wired.
- Excellent communication skills, including being able to break down complex technical topics.
- Ability to work unsupervised.
- Ability to write clear and concise documentation.
- Willingness to partake in out of hours support.
- Experience of delivering support in line with an established framework MOF/ITIL.
- Basic understanding of web-based technologies and applications.
- Ability to quickly learn and absorb new systems and products.
- Ability to work in a fast paced, high intensity environment.
- Ability to act professionally and to stay calm in high pressure situations.
DESIRED SKILLS
- Hospitality Industry Experience.
- Previous experience in a similar role.
- Experience working with Oracle Simphony or other Similar POS providers, a bonus.
BENEFITS
- 25 Days Holiday + Birthday Holiday + Bank Holidays.
- Annual appraisals & personal development planning and training.
- Contributory Pension.
- Fully serviced central London office with 24/7 access.
- Company Socials & Events including summer and Christmas events.
- Flexible working - remote and hybrid.
Application Support Engineer employer: IRIS Software Systems Ltd
Contact Detail:
IRIS Software Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at IRIS or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to Apple and Microsoft environments. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved technical issues in the past. This will demonstrate your ability to handle customer problems effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at IRIS.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your technical knowledge of Apple and Microsoft hardware, as well as any experience in the hospitality industry. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Don’t forget to mention your ability to communicate complex technical topics clearly – that’s a big plus for us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved customer issues in the past. We love candidates who can demonstrate their ability to act as the primary owner of incidents and find solutions efficiently. It shows us you’re ready for the fast-paced environment we thrive in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at IRIS Software Systems Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of both Apple and Microsoft hardware. Be ready to discuss how you've maintained these environments in the past, as well as any experience you have with mobile device platforms. This will show that you're not just familiar with the tech, but that you can handle it like a pro.
✨Communicate Clearly
Since this role involves liaising with customers and IT departments, practice breaking down complex technical topics into simple terms. Think about examples from your past where you successfully communicated technical issues to non-technical people. This will demonstrate your excellent communication skills.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've resolved customer problems or triaged support requests. Highlight your ability to stay calm under pressure and how you approach finding solutions, especially in high-intensity situations. This will showcase your readiness for the fast-paced environment at IRIS.
✨Familiarise Yourself with the Hospitality Industry
If you have any experience in the hospitality sector, be sure to mention it! Understanding the unique challenges faced by hotels and restaurants will give you an edge. If you don’t have direct experience, do some research on common issues in the industry and think about how your skills can help solve them.