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- Tasks: Triage and resolve technical support tickets while helping schools run smoothly.
- Company: Join a friendly Service Centre team dedicated to customer support.
- Benefits: Remote work with occasional office visits and flexible shifts.
- Why this job: Make a real difference by solving problems for schools and enhancing their tech experience.
- Qualifications: Experience in service desk roles, SQL knowledge, and strong communication skills.
- Other info: Dynamic role with opportunities for growth in the tech support field.
The predicted salary is between 30000 - 42000 £ per year.
Junior Technical Support Analyst — UK Remote
Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits.
What you’ll do:
- Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs.
- Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed.
- Handle “how-to” queries and routine requests with clear, customer-friendly guidance.
- Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums.
You’ll bring:
- Service Desk/Helpdesk experience (1st / 1st–2nd line), owning incidents through resolution or escalation, working to SLAs.
- Experienced in SQL.
- Confidence with ticketing systems and incident management (ITIL awareness).
- Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving.
Nice to have:
- Some exposure to web app debugging (ASP/ASP.NET (C#) or JavaScript).
- Experience with iSAMS / education MIS.
Remote (UK) with occasional office visits. 37.5 hours per week on rotating shifts: 06:00–14:00 / 08:00–16:00 / 10:00–18:00.
Ready to apply?
Technical Support Analyst - SQL employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst - SQL
✨Tip Number 1
Get familiar with the tools we use, like Zendesk and SQL. Knowing your way around these will not only help you in interviews but also show that you're ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Think of common tech issues and how you'd resolve them. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t underestimate the power of communication. Be clear and friendly when discussing your experiences. We want to see how you can connect with customers and make their day better!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Technical Support Analyst - SQL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Service Desk experience and any SQL skills you have. We want to see how your background fits with the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about helping schools run smoothly. We love seeing genuine enthusiasm for the role!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've triaged or resolved tickets in the past. We want to know how you approach troubleshooting and what tools you’ve used, especially if you’ve worked with Zendesk or similar systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
