At a Glance
- Tasks: Triage and resolve technical support tickets while providing friendly customer guidance.
- Company: Join a dynamic Service Centre team supporting schools across the UK.
- Benefits: Remote work flexibility with occasional office visits and a supportive team environment.
- Other info: Enjoy a rotating shift schedule with opportunities for growth in the tech field.
- Why this job: Make a difference by helping schools run smoothly with your tech skills.
- Qualifications: Experience in service desk roles, SQL knowledge, and strong problem-solving abilities.
The predicted salary is between 24000 - 36000 € per year.
Junior Technical Support Analyst 💻🛟— UK Remote
Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst…
What you’ll do 🔧
- Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs. Senior Technical Support Analyst…
- Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed.
- Handle “how-to” queries and routine requests with clear, customer-friendly guidance
- Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums.
You’ll bring 🧰
- Service Desk/Helpdesk experience (1st / 1st–2nd line), owning incidents through resolution or escalation, working to SLAs.
- Experienced in SQL
- Confidence with ticketing systems and incident management (ITIL awareness).
- Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving.
Nice to have 🌟
- Some exposure to web app debugging (ASP/ASP.NET (C#) or JavaScript).
- Experience with iSAMS / education MIS.
- Remote (UK) with occasional office visits.
- 37.5 hours per week on rotating shifts: 06:00–14:00 / 08:00–16:00 / 10:00–18:00.
Ready to apply? 🚀
#Hiring #TechSupport #ServiceDesk #ITJobs #RemoteJobs #ITIL
Technical Support Analyst - SQL in Leicester employer: IRIS Software Group
As a Junior Technical Support Analyst at our company, you'll be part of a dynamic Service Centre team dedicated to providing exceptional support to schools across the UK. We offer a flexible remote working environment with opportunities for professional growth, a collaborative work culture, and the chance to make a meaningful impact in the education sector. Join us to develop your skills in a supportive atmosphere that values problem-solving and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst - SQL in Leicester
✨Tip Number 1
Get familiar with the tools! Since you'll be using Zendesk and remote troubleshooting tools, make sure you know your way around them. A little practice can go a long way in impressing during interviews.
✨Tip Number 2
Brush up on your SQL skills! As a Technical Support Analyst, having a solid understanding of SQL will help you tackle those tricky queries. Consider doing some quick online tutorials to refresh your knowledge.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've triaged and resolved issues in the past. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Analyst - SQL in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Service Desk experience and SQL skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Friendly Cover Letter:Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about helping schools run smoothly. Mention any specific experiences that relate to troubleshooting and customer support.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've triaged and resolved issues in the past. We love seeing clear, concise descriptions of your thought process and how you’ve helped customers in tricky situations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at IRIS Software Group
✨Know Your SQL Inside Out
Make sure you brush up on your SQL skills before the interview. Be ready to discuss how you've used SQL in past roles, and prepare to solve some basic SQL queries on the spot. This will show that you’re not just familiar with it, but that you can apply it effectively.
✨Familiarise Yourself with Zendesk
Since you'll be using Zendesk for ticket management, take some time to explore its features. Understand how to triage and resolve tickets efficiently. If you can demonstrate familiarity with the platform during your interview, it’ll give you a leg up over other candidates.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky support issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and problem-solving abilities clearly.
✨Communicate Clearly and Confidently
As a Technical Support Analyst, clear communication is key. Practice explaining technical concepts in simple terms. During the interview, focus on being friendly and approachable, as this reflects the customer-friendly guidance they’re looking for.
