At a Glance
- Tasks: Manage high-value accounts and guide customers through onboarding and growth.
- Company: Iris Software Group, a leader in customer success management.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on mentorship and best practices.
- Why this job: Become a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in customer success and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Iris Software Group is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of strategic, high-value accounts and act as a trusted advisor to senior stakeholders. You will lead onboarding, adoption, retention and growth across the customer lifecycle. In this consultative role, you will collaborate with Sales, Customer Operations and Channel teams to shape CS best practices and mentor colleagues across the team.
We think you need these skills to ace Strategic Enterprise CSM & Trusted Advisor
Customer Success Management
Account Management
Stakeholder Engagement
Onboarding
Adoption Strategies
Retention Strategies
Growth Management
