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- Tasks: Join a new team focused on complex repairs, improving homes and customer experiences.
- Company: Aspire Housing, dedicated to safe and healthy living environments.
- Benefits: Generous leave, pension scheme, wellbeing support, and career development opportunities.
- Why this job: Make a real impact on customers' lives while shaping innovative repair processes.
- Qualifications: Experience in multi-trade repairs and a passion for customer service.
- Other info: Exciting chance to be part of a collaborative and supportive team.
The predicted salary is between 37000 - 44393 £ per year.
£37,000 - 44,393 dependent on role
Newcastle under Lyme & surrounding areas
Be Part of Something New – Shape the Future of Safe, Healthy Homes at Aspire.
At Aspire Housing, we’re investing in a brand new specialist team dedicated to delivering high quality, compliant responses to complex repairs—with a strong focus on damp, mould and condensation management in line with Awaab’s Law. This team will play a crucial role in ensuring our customers live in safe, healthy, and well maintained homes. If you’re passionate about doing things differently, improving processes, and using your expertise to shape a new service from the ground up, this is your moment.
We are recruiting for:
- A Team Leader with significant experience managing multidisciplined teams and deep knowledge of damp, mould and condensation challenges in social housing.
- Several Complex Repairs Operatives with strong multi-trade skills, excellent diagnostic capability, and a clear understanding of how to resolve and prevent damp, mould and condensation issues.
About the New Team
This newly formed team will be responsible for ensuring Aspire complies with emerging legal requirements while delivering a high quality, responsive, customer focused complex repairs service. You’ll be part of a group that thrives on innovation, continuous improvement, and challenging “the way things have always been done.”
Together, you will:
- Deliver repairs with precision and consistency.
- Identify root causes and prevent future issues.
- Drive compliance with Awaab’s Law and wider housing standards.
- Help design new processes, systems and best practice approaches.
- Improve outcomes for customers and safeguard their wellbeing.
About the Roles
Team Leader
As Team Leader, you will oversee the performance, quality and development of this new specialist team. You will:
- Lead and coach a multidisciplined team delivering complex repairs.
- Ensure full compliance with Awaab’s Law and internal regulatory standards.
- Support the design and evolution of processes, systems and reporting frameworks.
- Provide expert guidance on damp, mould and condensation cases.
- Work collaboratively with surveyors, compliance teams and service managers.
You’ll bring:
- Strong experience leading operational teams.
- Extensive knowledge of damp, mould and condensation in social housing.
- Confidence in service improvement and change delivery.
- A customer centred, solutions focused approach.
Complex Repairs Colleagues
As an expert colleague, you will carry out detailed inspections, diagnose root causes, and deliver multi-trade repairs that fully resolve issues in customers’ homes. Your work will include:
- Investigation and accurate diagnosis of damp, mould and condensation.
- Delivery of effective repair solutions and preventative works.
- Multitrade tasks across joinery, plastering, plumbing, decorating, general building and property maintenance.
- Completion of planned upgrades where required.
- Use of digital tools to record outcomes, triage cases and support compliance.
- Providing clear, supportive customer advice.
You will need:
- Solid multi-trade experience and confidence handling complex repairs.
- Strong social housing, construction or property maintenance background.
- A proactive mindset and commitment to high quality workmanship.
- A full valid driving licence.
What We’re Looking For
Across both roles, we want people who:
- Are excited to shape a new team and new ways of working.
- Care deeply about improving customers’ homes and experiences.
- Are solutions focused, curious and open to change.
- Bring expertise but also want to keep learning.
- Thrive in a collaborative, supportive environment.
What We Offer
At Aspire, you’ll join an organisation that values its people and is committed to creating a place where everyone can thrive. You’ll benefit from:
- 23 (25 for the Team leader) days annual leave + bank holidays + 3 Christmas concessionary days.
- Pension scheme & life insurance up to 3× salary when you are an active member.
- Employee Assistance Programme.
- Benefits & discounts platform.
- Volunteering days, wellbeing support and staff schemes.
- Options including holiday buy, tech and savings schemes, and medical cash plan.
- Long service awards and cycle to work scheme.
Ready to Make a Difference?
This is a rare opportunity to help build a new service that puts customers first and drives real change in how we deliver safe, healthy homes. If you’re ready to shape the future with us, we’d love to hear from you. Apply today and help us build safe, decent homes together.
NB We will be interviewing whilst the vacancy is live and we may close this vacancy early should we receive enough suitable applications.
Technical Complex Repairs Team in Stoke-on-Trent employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Complex Repairs Team in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and repairs sector. Let them know you're on the lookout for opportunities, especially with teams focused on complex repairs. You never know who might have the inside scoop on a role at Aspire!
✨Tip Number 2
Get your hands dirty! If you can, volunteer or take on short-term projects related to damp, mould, and condensation management. This not only boosts your CV but also shows your commitment to improving customers' homes.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Awaab’s Law and compliance standards. Be ready to discuss how you can contribute to a new team that thrives on innovation and customer focus—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Aspire and making a real difference in the community.
We think you need these skills to ace Technical Complex Repairs Team in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for improving customers' homes shine through. We want to see how much you care about making a difference in the lives of others!
Tailor Your Experience: Make sure to highlight your relevant experience with damp, mould, and condensation issues. We’re looking for specific examples that demonstrate your expertise and how you've tackled similar challenges in the past.
Be Solutions-Focused: In your application, emphasise your proactive mindset and solutions-oriented approach. We love candidates who can think outside the box and come up with innovative ways to improve processes and outcomes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape a new team.
How to prepare for a job interview at IRIS Software Group
✨Know Your Stuff
Make sure you brush up on your knowledge of damp, mould, and condensation issues. Be ready to discuss specific cases you've handled in the past and how you approached them. This will show that you have the expertise needed for the role.
✨Show Your Leadership Skills
If you're applying for the Team Leader position, be prepared to share examples of how you've successfully led a team in the past. Talk about your coaching style and how you ensure compliance with regulations like Awaab’s Law. This will demonstrate your capability to lead the new specialist team.
✨Be Solutions-Focused
Aspire is looking for candidates who are proactive and solutions-oriented. During the interview, highlight instances where you've identified root causes of problems and implemented effective solutions. This will align with their goal of improving customer experiences.
✨Ask Thoughtful Questions
Prepare some insightful questions about the new team and its goals. This shows your genuine interest in shaping the future of the service. Ask about the challenges they foresee and how you can contribute to overcoming them. It’s a great way to engage with the interviewers.