Payroll Onboarding Consultant in Stoke-on-Trent

From HR and payroll to finance and staff management, our software supports schools with the systems they rely on every day. As more schools move to Every, we're growing our implementation team and looking for someone who understands payroll, enjoys working with customers, and wants to play a key role in helping schools successfully adopt new technology.

Why This Role Matters

Payroll in schools is complex. There's legislation, pensions, compliance, deadlines, and pressure to get things right every single month. Schools need someone who understands that world - someone who can confidently guide them through implementing new payroll and HR software while making the process feel organized, clear, and manageable. You'll help schools successfully launch Every's HR & Payroll platform, improve customer confidence, and create a positive experience from day one, directly impacting customer satisfaction, product adoption, and long‑term retention.

About the Team You'll Join

You'll join our Every Implementation team within Education Professional Services, a collaborative group of around 15 Implementation and Training Consultants who support schools across the UK. The team is based in Leeds, and you’ll be expected to travel into the Leeds office every two weeks while working in a hybrid environment.

What You'll Be Doing

• Delivering HR & Payroll software implementations for education customers.
• Guiding schools through onboarding, setup, rollout, and go‑live.
• Building strong customer relationships and acting as a trusted advisor throughout projects.
• Delivering remote training sessions to customers with different levels of technical confidence.
• Helping customers understand payroll processes, workflows, and best practice.
• Managing multiple implementation projects at the same time.
• Supporting customers with data, configuration, troubleshooting, and queries.
• Working closely with internal teams including Product, Support, and Payroll specialists.
• Helping improve implementation processes and customer experience over time.
• Ensuring customers feel confident, supported, and engaged throughout their Every journey.

Required Experience

• Significant experience in payroll software implementation, education payroll, or payroll bureau/managed payroll services.
• Deep knowledge of UK payroll legislation, pensions, and payroll processes.
• Experience working with HR or Payroll SaaS platforms and onboarding.
• Demonstrated ability to handle customer conversations professionally.
• Strong organisational and project‑management skills.
• Proficient in Excel and data handling.

Desired Skills

• Confidence communicating with customers and running training sessions.
• Ability to explain complex topics in a simple, clear way.
• Proactive, solutions‑focused mindset.
• Experience balancing multiple deadlines and projects.
• Comfortable working with remote teams and customers.
• Willingly travel to Leeds office as required.

Benefits

Competitive salary and benefits package.