At a Glance
- Tasks: Support Customer Success operations and analyse data to drive retention and growth.
- Company: Join a high-growth B2B SaaS company with a dynamic team.
- Benefits: Competitive salary, bonus potential, and hybrid work model.
- Other info: Opportunity for career growth and collaboration across teams.
- Why this job: Gain hands-on experience in a fast-paced environment and make a real impact.
- Qualifications: 2+ years in Customer Success or Revenue Operations with strong analytical skills.
The predicted salary is between 40000 - 50000 € per year.
12 month fixed term contract in Manchester or Slough (Hybrid 8 days a month in office). Competitive + Bonus.
We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes.
What You’ll Be Doing:
- Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns.
- Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams.
- Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance.
- Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance.
- Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification.
- Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes.
- Assisting with testing and quality assurance of system and configuration changes prior to wider rollout.
- Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests.
- Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives.
What We’re Looking For:
Essential:
- 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role.
- Strong experience with Salesforce, including report and dashboard building.
- Proven analytical skills with confidence working with large datasets and translating insights into clear outputs.
- Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI).
- High attention to detail, strong data ownership, and a proactive, self‑starting mindset.
- Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders.
Desirable:
- Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango).
- Familiarity with NetSuite or ERP / finance systems.
- Working knowledge of SQL or data querying tools.
- Understanding of SaaS customer lifecycle, renewals, and expansion.
- Exposure to operational documentation or change management.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Revenue Operations Analyst in Slough employer: IRIS Software Group
Join a dynamic and innovative team as a Revenue Operations Analyst in either Manchester or Slough, where you'll thrive in a hybrid work environment that promotes flexibility and collaboration. Our company is committed to fostering a culture of growth and development, offering competitive compensation, bonuses, and opportunities to deepen your expertise in Customer Success Operations within a high-growth B2B SaaS setting. With a focus on teamwork and cross-functional collaboration, you'll play a vital role in driving retention and expansion outcomes while enjoying the unique advantages of working in a vibrant and supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Operations Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Customer Success or Revenue Operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s culture and values. Show us how your skills align with their mission and how you can contribute to their success. Tailor your responses to highlight your analytical prowess and experience with tools like Salesforce and Gainsight.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your proactive attitude.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing candidates who take the initiative to engage directly with us. Plus, it helps us keep track of your application more efficiently.
We think you need these skills to ace Revenue Operations Analyst in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Revenue Operations Analyst role. Highlight your experience in Customer Success Operations and any relevant analytical skills that match the job description. We want to see how your background aligns with what we're looking for!
Showcase Your Skills:When writing your application, don’t forget to showcase your experience with tools like Salesforce and Gainsight. Mention specific projects or achievements that demonstrate your analytical prowess and attention to detail. This is your chance to shine!
Be Clear and Concise:Keep your application clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications. Remember, we’re looking for someone who can communicate effectively, so let that come through in your writing!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super straightforward, and we’ll be able to track your application easily. Don’t wait too long, as we might close the vacancy early if we get a lot of applications!
How to prepare for a job interview at IRIS Software Group
✨Know Your Tools
Make sure you’re familiar with Gainsight, Salesforce, and any BI tools mentioned in the job description. Brush up on how to build reports and dashboards, as well as how to manage data flows. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about specific examples where you've worked with large datasets and translated insights into actionable outcomes. Think of times when your analytical skills directly contributed to customer retention or expansion. This will demonstrate your value to the Customer Success Operations team.
✨Understand the Customer Lifecycle
Familiarise yourself with the SaaS customer lifecycle, especially around renewals and expansions. Be ready to discuss how you’ve identified trends or risks in customer health data in previous roles. This knowledge will help you connect with the interviewers and show that you understand their business.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with various teams, think of examples where you’ve successfully collaborated with non-technical stakeholders. Highlight your communication skills and how you’ve aligned reporting or operational initiatives across different departments. This will show that you can thrive in a matrixed environment.
