Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Customer Success operations and analyse data to drive retention and growth.
- Company: Join a high-growth B2B SaaS company focused on customer success.
- Benefits: Gain valuable experience, work with top tools, and enjoy a dynamic team environment.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Make a real impact in customer success while developing your analytical skills.
- Qualifications: 2+ years in Customer Success or related roles, strong analytical and Salesforce skills.
We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes.
What You’ll Be Doing
- Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns.
- Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams.
- Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance.
- Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance.
- Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification.
- Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes.
- Assisting with testing and quality assurance of system and configuration changes prior to wider rollout.
- Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests.
- Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives.
What We’re Looking For
Essential
- 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role.
- Strong experience with Salesforce, including report and dashboard building.
- Proven analytical skills with confidence working with large datasets and translating insights into clear outputs.
- Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI).
- High attention to detail, strong data ownership, and a proactive, self‑starting mindset.
- Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders.
Desirable
- Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango).
- Familiarity with NetSuite or ERP / finance systems.
- Working knowledge of SQL or data querying tools.
- Understanding of SaaS customer lifecycle, renewals, and expansion.
- Exposure to operational documentation or change management.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Customer Success/Commercial Performance Analyst in Slough employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success/Commercial Performance Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the Customer Success field on LinkedIn or at industry events. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your analytical abilities, especially with tools like Salesforce or Gainsight. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common questions for Customer Success Operations roles and practice your answers. Be ready to share specific examples of how you've used data to drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success/Commercial Performance Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Operations Analyst role. Highlight your experience with Salesforce, Gainsight, and any analytical skills that match what we're looking for. We want to see how your background aligns with our needs!
Show Off Your Analytical Skills: In your application, don’t shy away from showcasing your analytical prowess. Use specific examples of how you've worked with large datasets or built reports in BI tools. We love seeing how you can turn data into actionable insights!
Be Detail-Oriented: Since we’re all about detail here at StudySmarter, make sure your application reflects that. Double-check for typos and ensure everything is clear and concise. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at IRIS Software Group
✨Know Your Tools Inside Out
Make sure you’re familiar with Gainsight, Salesforce, and any BI tools mentioned in the job description. Brush up on how to build reports and dashboards, as well as how to manage integrations. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've worked with large datasets and translated insights into actionable outcomes. Think of times when your analysis directly impacted customer retention or renewal rates. This will demonstrate your analytical prowess and how it aligns with the role.
✨Understand the Customer Success Landscape
Familiarise yourself with the SaaS customer lifecycle, including renewals and expansion strategies. Be ready to talk about trends you've noticed in customer health data and how you’ve proactively identified risks or opportunities in previous roles. This knowledge will highlight your fit for the position.
✨Prepare for Cross-Functional Collaboration
Since this role involves working closely with various teams, think of examples where you’ve successfully collaborated with non-technical stakeholders. Be prepared to discuss how you’ve aligned reporting and operational initiatives across different departments, showcasing your teamwork skills.