At a Glance
- Tasks: Support the Renewals team with admin tasks and ensure smooth customer renewal processes.
- Company: Join IRIS, a leader in education software and services.
- Benefits: Gain valuable skills, work in a collaborative environment, and enjoy career growth.
- Other info: Perfect for those looking to develop in a fast-paced, supportive team.
- Why this job: Kickstart your career in a tech company while making a real difference for customers.
- Qualifications: Strong organisational skills and a proactive attitude are essential.
The predicted salary is between 21600 - 26400 £ per year.
At IRIS, we help schools, academies, and education providers simplify everyday operations through market-leading software and services.
We're looking for a Customer Renewals Associate to join our Education Renewals team, providing essential administrative and operational support that helps ensure customers enjoy a seamless renewal experience.
This is an excellent opportunity for someone early in their career who enjoys organisation, administration, customer service, and working as part of a collaborative team.
You'll play an important role in keeping renewal activities on track while developing valuable commercial and customer management skills in a growing technology business.
What will you be doing?
As a Customer Renewals Associate, you'll support the wider Renewals team by managing key administrative activities, maintaining accurate data, and helping to ensure customers' renewals are processed efficiently and on time., and as the role progresses you'll develop into taking your own cases on the phone with clients.
Key responsibilities include
- Providing day-to-day administrative and operational support to the Renewals team.
- Supporting customer renewal processes by handling general enquiries and completing associated administration tasks.
- Monitoring workflow queues and highlighting urgent items, overdue tasks, and cases requiring escalation.
- Maintaining organised records, tracking outstanding actions, and supporting internal reporting activities.
- Working closely with colleagues across Renewals, Sales, Customer Success, and Revenue Operations to support efficient customer handovers and operational consistency.
- Reviewing and managing "on hold" cases, helping to ensure they progress smoothly through the renewal process.
- Following up on outstanding quotations to support timely contract renewals.
- Completing data validation and quality checks to maintain accurate customer and contract information.
- Identifying opportunities to improve processes and increase operational efficiency.
- Supporting team-wide initiatives and contributing to a positive, collaborative working environment.
What we're looking for
Essential
- Strong organisational skills and excellent attention to detail.
- Good working knowledge of Microsoft Outlook and the Microsoft Office suite.
- Ability to manage multiple tasks and priorities effectively.
- Strong written, verbal, and numerical communication skills.
- A proactive attitude with a willingness to learn and develop.
- Ability to work collaboratively within a team environment.
- High levels of accuracy when handling data and documentation.
- A customer-focused mindset and commitment to delivering excellent service.
Desirable
- Previous experience in an administrative, customer service, or customer-facing role.
- Experience using Salesforce or another CRM platform.
- Experience working within a fast-paced operational or commercial environment.
- Knowledge of the education
Customer Renewals Associate (Entry Level Retention) in Slough employer: IRIS Software Group
Join a dynamic and innovative team as a Technical Business Systems Analyst, where your expertise in Salesforce and business analysis will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities to influence key business transformation initiatives while working in a customer-focused environment. Located in a vibrant area, we provide a supportive atmosphere that encourages continuous improvement and professional development, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Renewals Associate (Entry Level Retention) in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IRIS Software Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IRIS Software Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Renewals Associate (Entry Level Retention) in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IRIS Software Group:Your cover letter is your chance to shine! Tell us why you want to work at IRIS Software Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IRIS Software Group!
How to prepare for a job interview at IRIS Software Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
