Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers about their software renewals and provide clear support.
- Company: Join a supportive team at IRIS Software Group in Slough.
- Benefits: Structured training, hands-on support, and clear career progression.
- Why this job: Kickstart your career with real responsibility and valuable skills.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
- Other info: Collaborative environment with opportunities for growth across the business.
The predicted salary is between 28800 - 43200 £ per year.
We’re hiring a Customer Renewals Associate to join our Accountancy team in Slough - a role designed for someone at the start of their professional career who wants to learn, grow, and make a real difference from day one. This role is about people, communication, and trust. You’ll work with customers who already use our software, helping them understand their renewal options and ensuring they continue to feel supported, informed, and confident in choosing IRIS Software Group. No previous renewals or software experience is needed. What matters most is your willingness to learn, your ability to communicate clearly, and your interest in building strong relationships.
Why This Role Matters
Every business relies on software that works reliably and is backed by great support. The Customer Renewals team plays a crucial role in making that happen. When customers reach the end of their contract, this team ensures:
- Customers understand what they’re renewing and why it matters
- Any questions or concerns are handled clearly and professionally
- Customers feel valued and supported, not pressured
As a Customer Renewals Associate, you help customers continue using software they rely on every day. Your work helps maintain trust, long-term relationships, and positive customer experiences - which are essential to IRIS’s success.
Why This Role Is a Brilliant Place to Start
This role is designed for career starters who want real responsibility, structured support, and clear progression. You’ll be trusted to manage customer conversations, but never left to figure things out alone. Training, coaching, and guidance are built into the role from day one. You’ll develop:
- Confidence speaking with customers
- Professional communication skills
- Organisational and problem-solving abilities
- Commercial awareness and attention to detail
These are skills that transfer across many roles and industries - and are highly valued across IRIS.
About the Team You’ll Join
You’ll join a supportive team of 10–15 Customer Renewals Associates and Advisors. The team works collaboratively, sharing knowledge and supporting one another. Questions are encouraged, learning is celebrated, and success is recognised. You’ll be surrounded by people who want to help you grow and succeed.
What You’ll Be Doing
In this role, you will:
- Speak to customers by phone and email about upcoming renewals
- Answer questions and provide clear renewal quotations
- Explain options in a simple, helpful way
- Take ownership of customer enquiries and follow them through
- Keep renewal records accurate and up to date
- Proactively contact customers so nothing is missed
- Build professional relationships through regular communication
- Learn our products so you can confidently support customers
What We’re Looking For
You don’t need previous renewals experience. You’ll be a great fit if you have:
- Experience dealing with customers (in person or over the phone)
- Clear and friendly communication skills
- Good attention to detail
- The ability to stay calm and organised
- Basic IT skills (Outlook and Microsoft Office)
- A positive attitude and willingness to learn
- An interest in building a long-term career
Experience in sales, finance, or accountancy is helpful but not required.
What You’ll Gain
You’ll receive structured training, hands-on support, and ongoing coaching. Over time, you’ll build:
- Strong customer and communication skills
- Confidence handling commercial conversations
- A solid understanding of accountancy software
- Experience that opens doors across the business
Many people progress from this role into Renewals Specialist, Account Management, Customer Success, Sales Support, and other opportunities across IRIS.
Our Application Process
We keep things simple, supportive, and transparent.
- Apply online: Submit your CV and answer a few short questions so we can learn more about you.
- Follow-Up Interview: Choose the format that works best for you: AI Interview (recommended): A short, on-demand video interview (around 15 minutes), completed at a time that suits you; Live Interview: A short Microsoft Teams call with one of our recruiters. After this, you’ll have a relaxed check-in with a Talent Partner. This isn’t another interview - it’s a chance to ask questions, learn more about the role, and understand what it’s like to build a career here. You’ll also complete a few short online assessments. There’s nothing to prepare and no trick questions - they help ensure a fair and consistent process for everyone.
- Group Assessment (Slough / Heathrow Approach office – date TBC 2025): A friendly, in-person group session focused on teamwork and collaboration. No preparation needed - just bring your enthusiasm.
This role gives you more than just a job. It gives you confidence, experience, and a clear starting point for a long-term career. If you’re looking for a supportive environment where you can learn, grow, and make a difference - this is it.
Customer Renewals Associate (Entry Level) in Slough employer: IRIS Software Group
Contact Detail:
IRIS Software Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Renewals Associate (Entry Level) in Slough
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching IRIS Software Group. Understand their products and values so you can show genuine interest and ask insightful questions during your chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. This will help you feel more confident when speaking with customers and answering their queries.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for learning and helping others shine through. Share examples of how you've successfully communicated with customers in the past, even if it’s from a different context.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Renewals Associate (Entry Level) in Slough
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and your willingness to learn.
Tailor Your CV: Make sure your CV highlights any customer service experience or skills that relate to communication and organisation. Even if it’s not directly related to renewals, we love seeing how your past experiences can contribute to this role!
Keep It Clear and Concise: We appreciate clarity, so make sure your application is easy to read. Use bullet points where possible and avoid jargon. Remember, we’re looking for clear communication skills right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re in the loop with all updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IRIS Software Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Renewals Associate does. Familiarise yourself with the key responsibilities and how they contribute to customer satisfaction. This will help you articulate why you're a great fit for the role.
✨Show Off Your Communication Skills
Since this role is all about communication, practice explaining complex ideas in simple terms. You might be asked to demonstrate how you'd handle a customer query, so think of examples from your past experiences where you've successfully communicated with others.
✨Emphasise Your Willingness to Learn
The company values a positive attitude and a desire to grow. Be ready to share examples of how you've embraced learning opportunities in the past. This could be through coursework, previous jobs, or even personal projects that show your initiative.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training processes, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
