At a Glance
- Tasks: Support accountants using our cloud-based software, resolving queries and providing guidance.
- Company: Join IRIS Software Group, a leading UK software company for accountants.
- Benefits: Enjoy hybrid working, comprehensive benefits, and clear career progression.
- Other info: Be part of a supportive team that values learning and growth.
- Why this job: Kickstart your career in finance while helping professionals thrive with innovative software.
- Qualifications: Finance or accountancy knowledge; customer service skills are a plus.
The predicted salary is between 30000 - 42000 £ per year.
At IRIS Software Group, we help thousands of accountants across the UK work smarter and more efficiently. From sole practitioners to large accountancy firms, our software takes care of the detail – so they can focus on what really matters: supporting their clients. Our Accountancy Customer Services team plays a vital role in that mission. They’re the experts accountants turn to when they need help, reassurance, or practical guidance. We’re now expanding our IRIS Elements support team – and looking for friendly, motivated people with a foundation in finance, tax, or accountancy to join us.
What Is IRIS Elements? IRIS Elements is our modern, cloud‑based platform designed specifically for accountants. It brings together everything they need – from compliance and tax returns to client management and practice workflows – in one secure, easy‑to‑use system. Accountants use Elements every day to prepare year‑end accounts, submit tax returns, manage clients, and collaborate with their teams. When they have a question or run into an issue, you’ll be the first person they speak to. You’ll help them understand how to use the software, guide them through solutions, and make sure their queries are resolved quickly and accurately. Your finance or accounting knowledge will help you speak their language and give advice that really makes a difference.
What Will You Be Doing?
- Acting as the first point of contact for accountants using IRIS Elements and Accountancy Suite
- Responding to queries via phone, email, or online chat
- Investigating and resolving customer issues, or escalating to specialists when needed
- Explaining processes clearly and helping customers get back to work fast
- Logging and tracking cases to ensure timely resolution
- Updating our internal knowledge base with useful insights or fixes
- Meeting quality and service goals while keeping customer satisfaction high
- Representing IRIS with professionalism, empathy, and care
You’ll be based in our Slough (Heathrow Approach) office for at least three days per week, with the flexibility to work from home on other days if you prefer. You’ll join a friendly, supportive team that works closely together, shares knowledge, and celebrates success.
What Are We Looking For?
This is a great fit for someone early in their career who already understands the basics of finance or accountancy and wants to build on that knowledge in a software‑focused role.
- A degree in Finance, Accounting, Business, or a related subject
- Experience in a finance, tax, or accountancy role
- Current study towards an accounting qualification such as AAT
We’re also looking for people who are:
- Clear and confident communicators
- Naturally helpful and patient
- Organised, with great attention to detail
- Comfortable with Microsoft Office and learning new systems
- Calm under pressure and able to solve problems logically
- Keen to learn and grow in a supportive environment
Whether you’ve worked in a finance team, supported tax processes, or are finishing your studies, this is a brilliant way to combine your accounting knowledge with hands‑on experience in software and customer support.
What Can IRIS Offer You?
- Structured onboarding and full product training – you don’t need to be a tech expert to succeed
- Clear progression routes into senior support, technical, or implementation roles
- Hybrid working – 3 days onsite, the rest from home if you wish
- A collaborative, supportive culture – questions are encouraged, and learning is continuous
- Comprehensive benefits, including wellbeing support, pension, and staff discounts
Many of our senior colleagues began in this role – it’s a proven route into a long‑term career at IRIS.
The Application Process
We’ve designed a supportive and inclusive process to help you shine:
- Send us your CV and a short application – we’re keen to hear why you’re interested in HR and what excites you about joining IRIS.
- If shortlisted, you’ll complete two short assessments that help us understand how you think and work.
- CCAT – A quick, 15‑minute timed assessment covering verbal, numerical, and logical reasoning. It’s best done somewhere quiet, with a pen and paper handy.
- EPP – An untimed personality profile focused on your working style and approach to challenges. No right or wrong answers – just be yourself.
- A short, friendly chat over Microsoft Teams with someone from our Talent team. It’s your chance to ask questions and learn more about the role and life at IRIS.
- Join us at our Slough/Heathrow Approach office (SL1 8QY) for an interactive, in‑person session with other candidates on Thursday 13 November 2025. You’ll take part in team‑based activities, meet our team, and get a real feel for our culture.
If you’ve got a background in finance or accountancy and love the idea of helping professionals use industry‑leading software, we’d love to meet you. Apply now and start your journey with IRIS – where your knowledge supports thousands of accountants across the UK.
Accountancy Client Support in Slough employer: IRIS Software Group
At IRIS Software Group, we pride ourselves on being a supportive and inclusive employer that values the growth of our employees. With structured onboarding, comprehensive training, and clear progression routes, we empower our team members to develop their careers in a collaborative environment. Located in Slough, our office offers a hybrid working model, allowing for flexibility while fostering a culture of teamwork and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Accountancy Client Support in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IRIS Software Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IRIS Software Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Accountancy Client Support in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IRIS Software Group:Your cover letter is your chance to shine! Tell us why you want to work at IRIS Software Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IRIS Software Group!
How to prepare for a job interview at IRIS Software Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
